Skip to main content

Mitchell Subaru

(494 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Immediate friendly knowledgable service

Entire experience was superb. We purchased our 2013 Subaru Outback from Mitchell. They just completed the 30,000 mile service. Every contact by email, phone or in person was more than satisfactory. The final cost of purchase and service was also very fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The best service! and very respectful salesperson.

I realy felt very respected as a woman shopping for my own car!! That says alot, as I hav been to many other car dealers in my search for a good car. The sales rep was very professional and kind. He was very prompt! I did not waste any time and had my car in a day or so. The rest of the process with the finances went very smooth as well. I am truely very happy about my car and that I purchased it from a very good dealer group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're honored to have your business and your trust, Helen. Please reach out to us at any time if our sales or service departments can be of further help in the months and miles ahead!

Wonderful experience

I was looking for an Impreza and was having a hard time deciding between buying new and used. The salesman who worked with me provided in-depth information about both options and was very pleasant to speak with. Customer service is clearly #1 here and I felt very comfortable throughout the buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We always want to ensure that all our clients -- both sales and service -- know that they are valued and listened to intently. Thank you for your trust and you business, Brendan!

Great service and very comfortable waiting area

Easy in and out, courteous staff, comfortable waiting area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for working with us, Randi!

Great Service, easy process!

Loved our sales person, the sales manager, and the business manager. Everyone was professional and helpful! Couldn't have asked for a better place to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much! It means a great deal to us to know that you came from over seven towns out to work with us as well!

Mitchell subaru

Rene Mitchell help me to purchase my 2015 Crosstrek love the car the service . I received at Mitchell's was excellent. Rene. was very knowledgeable about the crosstrek .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We all love the new XV Crosstrek, Cynthia, and have to commend you again on your excellent taste in new cars!

Scheduled maintenance

Do to medical issue I had to ask that my scheduled service be bumped up a few days. Explained my situation to vinny, one of the reps. And understanding my situation was able to help me out to get the service done sooner as I would be traveling down to yale several times. Thanks to him and the service garage for helping me out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

The pleasure was ours, Mark -- thank you for giving Vinny and the team the opportunity to work for you, and keep you on schedule and on the road!

Recent service

I as a little shocked to see a charge of $84 for labor to relace two lights - a headlight and a tail light. I'm in the wrong business!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We'll make sure we have your email address added to our monthly coupon mailer, Joan -- we'll look for any savings that can apply to any of your needs down the road!

Excellent Dealership!!!

Great people to deal with when buying a new car. Visited many times while researching our choice. No pressure. Always welcome. Very informative. Extremely helpful. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the assessment, and for pointing out "informative" among the compliments. We try to be educators on the Subaru brand as well as representatives, because with so many automotive advances, it helps to have a resource for understanding what's what, and what matters most to you as a driver!

2015 Outback in the driveway! My 4th Subaru.

Mitchell Subaru, Canton, Ct Good buying experience, low pressure and professional. The financial process was very well delivered. Had to wait 5weeks for the car (Outback) seems that demand is out pacing supply. The new technology is a bit over whelming and we are somewhat disappointed in the presentation and organization of the owners manual. Not particularly user friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your continued devotion to the brand, and patience waiting for your next one! We will certainly convey your feedback about the manual to Subaru of America; don't forget that we have Owner's Appreciation Night on June 8, and we can go over all the new technology with you!