Reviews
Excellent service & fun mall across the street
Their service was professional and timely and the mall across the street is a pleasant way to pass the time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's all about location, location, location, Dale! Thanks for your trust and time.
New Car Selection and Purchase
Mitchell offered a lower price than any other Subaru dealer in the area, got us the exact car we wanted, included extras, and provided spectacular service from initial contact through delivery.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled that we were able to meet and exceed your expectations all along the way, Mary. Enjoy your new Subaru!
Satisfied customer
Everyone was helpful, first to last. And when an appropriate, less expensive item (under warranty) could not be found, they installed a more expensive item. Quality service persuades me that the 1+ hour drive is well worth the bother.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's a wonderful testament to the team's efforts, Mr. & Mrs. Davis, and we can't thank you enough for relying on us, particularly with the miles to get here.
Reliable and trustworthy service department folks.
The car needed a #1 U-joint and prop. shaft. We were told the service would take 1.5 to 2 hours, and it was finished in just over an hour. The price was about 70% of what were quoted at another dealership. Plus, the service staff is friendly and skilled at explaining the work to be completed. They keep their promises, too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's rewarding to see that our "extra mile" efforts are recognized, and ultimately beneficial for our clients. Thank you for the opportunity!
Great services.
The buying process for a new car was made very easy by the staff. I never felt rushed in making my decision and the staff explained very well and in detail the entire process. They went over the car specs, costs of additional features and what was the bottom line.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad you commented specifically on the transparency of the process and documentation, Mihai. That's a major part of how we work to ensure we've properly earned the trust of everyone who visits our sales or service departments!
Outback 60,000 Mile service Well Done !
They always keep in touch with me thru Email. The service provided is always top notch. I like the new service aria, clean ,prompt and complete.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Allan - great to know the new "facelift" for the service department was a success!
Great service
Excellent service. Knowledgable. Efficient. Reasonable. Resourceful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All cornerstones of our business practices -- thank you!
Great Service, Friendly Staff
I took my 2009 subaru outback in for a recall notice, and the service was excellant. I have been to this dealership before, and I find the people there to be very friendly and helpful. They complete their work in a timely manner, and I would not hesitate to visit them in the future for my car's service. Great job Lenny to you and your staff, keep up the great work. Jim
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We look forward to your next visit, Jim -- but not before the regularly scheduled maintenance interval!
Outback repair
Always friendly, good service. The only problem is that I was told I could have a loaner for the day but then there were none available this week. Luckily I had a car to use until noon and my car repair was done by then.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're sorry about the loaner availability, Judy -- as everyone is finally emerging from under the snow and ice, our service team has been running wild trying to get to all the "put off" maintenance our neighbors need! Wonderful to hear that the team was able to get the repairs done promptly, though.
Great experience!
We hate the whole process of buying cars---the pushy salespeople, the back and forth haggling with the manager in the backroom, the extra surprise costs, etc. At Mitchell Subaru, we didn't get any of that. They were very professional and honest from the start. Would definitely recommend them to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We certainly appreciate the praise, and recommendation, but moreover, we thank you for your trust and your business!