Reviews
Jieun has helped me lease two cars now. You can tell she...
Jieun has helped me lease two cars now. You can tell she loves what she does. Always tries to give you the best deal possible and is very quick and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We are glad to have you as our customer and look forward to seeing you again soon!
Jieun, very friendly and professional. Gave me a great...
Jieun, very friendly and professional. Gave me a great deal and explained the process very well, she knows her work and takes care of every detail. Loved having her helping me! Would recommend her to anyone needing help in this type of process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We are glad to have you as our customer.
Jeff was very professional and pleasant. He was very...
Jeff was very professional and pleasant. He was very attentive and got me the best deal for my car. He made the whole experience a breeze. I would definitely recommend him to all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! It is a pleasure to be able to assist you. We hope to see you again in the future!
I had the worst care service evercar rental guys are...
I had the worst care service ever car rental guys are very rude specially Ben this dealer getting worse over years , this is my 6th car from them and will be the last one
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Please allow me to apologize for your experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501
2 star,all others 1{one}star..David Rovello was service...
2 star,all others 1{one}star..David Rovello was service advisor for old 2004 mercedes bens..was a recall for 2004 extended warranty for 25 years at No cost. $2,600 .but they charge $180 to check if this was the problem..yes was...then need a tuneup,and samething else and somenthing else..7 days later an a I,am payng for rental car$100 day. car ready $3.750,I ask if after that the car is safety do drive..Davis say Yes No problem...I drovo 1 hour and the car stoped.w/the same problem whe I take my OLD car for service..towing the car back to mercedes bens of paramus..the have to check the problem w/ computer again,another $180 I have to pay,w/2 years warranty for the service...know my car need a starter and set of new Key $250ea. plus maybe something else..just starter abouth$1,000 plus evething else maybe another$1.500???.I decided to towing my car someplace else,especialy in mercedes bens..they fixed my car 1 day.total cost $300 and the car is perfect.217.000 miles and going for another few years..w/older car David look at U like U w/ Not much respect........Parts I give 5 stars, Jason the help when I need parts w/respect..Service luck get 2....parts 5..
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
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Tuneup was made,radiator coolant was made..after $3,750 ,my old car was the same way.....not fixed the problem...''..ignition key is good, and starter had to be change....Yes ,mercedes price key about$200 ea and starter $850....Towed the car to a mercedes mecanic and spende $300..and NO problem any more.....maybe your computer was no working???,,I think all the reviews have to be posted.....Good or Bed......thanks for your feed back.....Sam Mussa. 07/13/2021
also the auxiliary battery mercedes bens of paramus intaled new one...every job was aske i agreed....only the starter a ignition key,a refused to do the job,you know why.?...becouse if I live my old car there , was gonna go on and on..and the dash board still not fixed,warranty 2 years for this job,lets see if your dealer be able to fix?...By the way,,,,my son by his mercedes at your dealer...
waiting for response from my review, If U look my bill ,U see the work was done..,I agreed w/the service.luck me I stoped the only service starter and new key...the odometer still not fixed.....next time if I have 1 week for U guys to checke or fixed ..this job have 2 years warranty..,,maybe if fixed I will give a better review.. thanks ..be up to date w/me
The purchase of my vehicle was made possible all thanks...
The purchase of my vehicle was made possible all thanks to Joel! He assisted me with choosing a car that had all the amenities and features that I wanted. He was also very patient, professional, had great communication skills and answered all my questions which goes a long way when getting a car. His customer service is a 15/10!!! Looking to lease or purchase a car go see Joel!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are glad to hear of your experience working with our team! Thank you for being a loyal customer to us, we appreciate your business.
The best. The best attention They really care about the...
The best. The best attention They really care about the customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are glad to hear of your experience working with our team! Thank you for being a loyal customer to us, we appreciate your business.
Melissa Lee once again prove to be the best sales manager...
Melissa Lee once again prove to be the best sales manager I have ever deal with when making the decisions to buy my Mercerdes. What a gem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review! We are so glad to know that Melissa was helpful in finding you a new vehicle. Thank you for being our customer!
Jieun Chun is an amazing sales professional. She is...
Jieun Chun is an amazing sales professional. She is knowledgeable, honest and works hard to get her customer the very best deal. I could not be happier with my deal, my car, and my entire experience at Mercedes-Benz of Paramus. Joe in finance got me through the paperwork quickly and easily, and the folks who prep the cars for delivery to their new owners did an impeccable job. If you are thinking of getting a Mercedes, please come see Jieun. You will not regret it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review with us! We are happy to hear that our team was able to assist you. Thanks for being our customer, we look forward to seeing you again in the future!
Very nice and professional. She takes very good care of...
Very nice and professional. She takes very good care of her customers. She made sure my needs were fully satisfied. I must visit Melissa whenever I go to the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!