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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Melissa was helpful & patience with me trying to find a...

Melissa was helpful & patience with me trying to find a car I would love . Melissa yet again produce a happy customer! For the 3rd around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear of your experience working with our team! We hope to see you again in the future.

I had the great please of working with Melissa Lee at MB...

I had the great please of working with Melissa Lee at MB of Paramus and the the display of patience, professionalism and attention to details really wowed me. As changed my mind between the purchase of a certified pre-owned car or a new car purchase, Melissa took the time to explain all options while remaining neutral as I pondered my decision. The entire staff display excellence from the time we entered the dealership until the time with left with our new car. I would totally recommend this team for anyone looking to purchase a Mercedes-Benz in the near future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Salesperson Ms Melissa Lee made all the difference. I...

Salesperson Ms Melissa Lee made all the difference. I knew what I wanted and needed to know all my options . She was very knowledgeable, patient with my many questions and explained the options available through the Dealership and kind. Having already been a Mercedes owner she truly was the deciding factor for my new purchase. I’ve Reccommended the Dealership and Ms.. Melissa Lee to others who have expressed interest in a Mercedes vehicle .Feeling very Blessed every time I get behind the wheel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

I’ve been going to Melissa for over 10 plus years and the...

I’ve been going to Melissa for over 10 plus years and the service is beyond phenomenal. She always exceeds my expectations. Best Mercedes worker

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

I have known and been buying Mercedes Benz vehicles from...

I have known and been buying Mercedes Benz vehicles from Melissa for over 20 years . Her professionalism is impeccable. She always gets the job done . I will continue to purchase vehicles from Melissa and will recommend her to all .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Melissa Lee is personable, an extraordinary salesperson...

Melissa Lee is personable, an extraordinary salesperson and such a joy to purchase a car from. For 20 years I have trusted her recommendations completely!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Melissa Lee is a great person to work with my husband and...

Melissa Lee is a great person to work with my husband and I both have purchased a total of three vehicles through her she is our go to person without the high pressure sales pitch that you get from some sales reps. We have referred several people to her and they love working with her as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Excellent service and pleasure to work with. Had a car...

Excellent service and pleasure to work with. Had a car ready for sale in good condition and low miles. Will buy again from the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Melissa Lee is knowledgeable about her cars, courteous...

Melissa Lee is knowledgeable about her cars, courteous and friendly. From start to finish she stayed in constant communication with us. We found her to be an outstanding salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Mrs. Lee went above and beyond for me. She was able to...

Mrs. Lee went above and beyond for me. She was able to get my out of my car and into another one. Mrs. Lee was so good, my siblings and I decided to come back to get a car for my mother for Mother’s Day! She won’t let you down, head over there NOW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!