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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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He is very excellent and professional service.Also, the...

He is very excellent and professional service. Also, the price is very compatible level and good concierge service. I will recommend him to my friends. Thank you for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

Jieun Chun was so friendly and made the car buying...

Jieun Chun was so friendly and made the car buying experience very comfortable and pleasant. She explained everything about the car so well, repeating until I fully understood everything. I could tell that she genuinely wanted me to get the best car at the best price for myself and she didn’t just see me as a customer. She even remained well after her working hours to help me! Seriously the best dealer I’ve ever met and I would totally buy through her again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

Every time visited very kind mostly people so I am happy...

Every time visited very kind mostly people so I am happy and they give to me good price and more choices pick up the model

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

It was lovely to work with Jieun Chun! Jieun is...

It was lovely to work with Jieun Chun! Jieun is knowledgeable, friendly and very professional. I had lots of questions, changed my mind a few times and Jieun handled everything with grace. I recommend her highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

HORRIBLE! THE SALES STAFF HERE DID THE BAIT AND SWITCH....

HORRIBLE! THE SALES STAFF HERE DID THE BAIT AND SWITCH. THE SERVICE WAS VERY POOR AND UNPROFESSIONAL. I PURCHASED A VEHICLE ON MAY 8th AMD OVER ONE MONTH LATER I HAVE NOT RECEIVED THE NYS LICENSE PLATES. I STILL HAVE THE TEMPORARY PLATES WHICH EXPIRED JUNE 7. THIS IS UNACCEPTABLE BY ANY STRETCH OF YOUR IMAGINATION. HORRIBLE

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Please do

Dealer response

Wendell, we received your motor vehicle work and it was sent out on 6/9. Please let us know if you have any other concerns. Thank you.

Melissa Lee was outstanding. Took the time to help us...

Melissa Lee was outstanding. Took the time to help us understand all the options and vehicles that were available. A great representative for the Mercedes company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

I had the great please of working with Melissa Lee at MB...

I had the great please of working with Melissa Lee at MB of Paramus and the the display of patience, professionalism and attention to details really wowed me. As changed my mind between the purchase of a certified pre-owned car or a new car purchase, Melissa took the time to explain all options while remaining neutral as I pondered my decision. The entire staff display excellence from the time we entered the dealership until the time with left with our new car. I would totally recommend this team for anyone looking to purchase a Mercedes-Benz in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

Mellisa appearance and knowledge of the Mercedes Brand is...

Mellisa appearance and knowledge of the Mercedes Brand is second to none. She has great personality. I’m looking forward to purchasing a car in the near future and she will be the sales person to help me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

Very clean and upscale facility, staff well organized and...

Very clean and upscale facility, staff well organized and kind. Great experience my salesperson, Jieun Chun, she took the time to explain everything clearly. Overall great dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

Melissa provides exceptional service, is extremely...

Melissa provides exceptional service, is extremely knowledgeable, and always has a welcoming smile. She is the best and I would highly recommend her to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!