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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Mrs Lee took her time to ask what we wanted and took us...

Mrs Lee took her time to ask what we wanted and took us upstairs to the car garage to inspect different models. Upon return to her office, she provided different scenarios with pricing option. s We finally made a choice and drove home. I appreciate her patience, understanding,, technical prowess, and pedigree..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

I would definitely recommend this dealership and refer...

I would definitely recommend this dealership and refer them to Melissa Lee. The service and environment is the best experience I've had at any dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

I have leased 7 vehicles from Melissa Lee and am looking...

I have leased 7 vehicles from Melissa Lee and am looking forward to my 8th. She always provides an excellent buying experience. I am happy to be a part of the Mercedes Benz of Paramus family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Melissa Lee is an excellent professional who I always...

Melissa Lee is an excellent professional who I always work with when I come to dealership. She does an outstanding job. I recommend her immensely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

By far the best at what she does. I followed her from ray...

By far the best at what she does. I followed her from ray cateena to Paramus no questions asked. She does not make you feel like you are in the middle of a sales transaction she makes you feel as though you are talking to a friend or family member

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Melissa have been the best with providing the best...

Melissa have been the best with providing the best service with my car purchasing. my first car purchase was at Ray Catena Mercedes and when I heard she moved to Paramus i then changed my location to there to only work with her and will only work with her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

My husband and I purchased my daughter’s first car from...

My husband and I purchased my daughter’s first car from Melissa and she was extremely knowledgeable. She made our buying experience memorable. Melissa made sure my daughter was able to get the model along with options that she wanted. Her customer service skills are impeccable. She contacted us after the purchase to ensure we were satisfied and we are still to this day. When I’m in the market purchase another car, I will definitely contact Melissa.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Mrs. Melissa Lee provides excellent service. This is why...

Mrs. Melissa Lee provides excellent service. This is why I continuously make purchases from her directly and refer others to her. She is invested in satisfying her customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

I am currently driving my dream car thanks to Mrs....

I am currently driving my dream car thanks to Mrs. Melissa! I simply told her what i was looking for and she delivered. Her customer services is beyond excellent! She’s consistent, detail oriented and very knowledgeable when it comes to the car buying experience. Thank you Mercedes for hiring such beautiful person that give your customers such a beautiful experience when buying a car from your Paramus dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

Me and my wife have relied on Melissa's knowledge,...

Me and my wife have relied on Melissa's knowledge, expertise and wonderful personality for many years at a prior dealership. Therefore the hour drive to Paramus was not a hindrance or disappointment. It is without reservation that I highly recommend her🤗

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!