Reviews
My experience at this dealership was wonderful and it was...
My experience at this dealership was wonderful and it was mostly due to Melissa Lee and David Wong. They made my family and I feel at home. Everyone there was nice but those two went above and beyond for us. We would definitely be back again. Thank you both.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!
Excellent dealership. Great staff. Bought a 2017 mb e300...
Excellent dealership. Great staff. Bought a 2017 mb e300 last year and although I live in Ghana, paperwork was done and car was shipped to me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Leo, thank you for sharing your review! It is a pleasure to hear that Joseph and our team could be of such assistance to you. Thank you for choosing us! We look forward to seeing you again.
I will be buying another vehicle from your dealership somewhere next year . This time a 2020 mb GLE 350 or 450 4Matic
Omar made the buying experience easy. He is a...
Omar made the buying experience easy. He is a straightforward gentleman. Efficient, courteous and knowledgeable. The dealership is very well organized. I highly recommend Omar Robinson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing us! It is a pleasure to hear of your experience while working with Omar. We look forward to seeing you again in the future.
Stay as far away as possible. They will sell your contact...
Stay as far away as possible. They will sell your contact information to third party xxxxxxxx. No matter how many times you ask them to stop they won't. They must be hungry for money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Good afternoon. Please note that we do not sell our client’s information to third parties. We share with our parent company, Mercedes Benz USA and Mercedes Benz Financial. If you have any further questions or concerns please feel free to contact us.
Then please explain why the name of your Manager is on the solicitation? Then you can explain how they have my email address and phone number.
This was the best experience I have had ever. Jeff was...
This was the best experience I have had ever. Jeff was excellent. The process was fairly quick, and I love my new vehicle. I highly recommend Jeff and Paramus Mercedes!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy our Mercedes-Benz of Paramus team earned your five stars. Thanks so much and enjoy your new ride!
This was the best experience buying a car so far. Jeff...
This was the best experience buying a car so far. Jeff was very very patient! Answered all questions, even out of working hours. Will return
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear this! Thank you for trusting Jeff and the Mercedes-Benz of Paramus team with your business. We hope you enjoy your new vehicle and look forward to seeing you next time!
Not a Mercedes service experience
Just got my car serviced and experience a problem with my muffler. Called dealership and wanted to speak with the GM but was told by Alka that he is not available. She was defending her employee instead of being empathetic. Can the GM call.me
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
There were many difficulties when choosing a car, but...
There were many difficulties when choosing a car, but thanks to jeff, it was easy to choose. It was easy to explain and gave me the best deal from my point of view. I will come back again. Highly recommend!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the 5-star review of Jeff at Mercedes-Benz of Paramus. Hope to see you again!
Went to check out used car. He didn't say much about the...
Went to check out used car. He didn't say much about the car even when I brought up issues during test drive. These are the impression I got from him: 1) Didn't seem interested in selling OR 2) Knows about the issue but doesn't want to negotiate OR 3) Doesn't know much about the car he's selling
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Good afternoon, Min. It has come to our attention that you visited us to test drive a Pre-Owned Honda CR-V after negotiating multiple times through emails and finalizing numbers. Upon your arrival on Saturday, you test drove/ examined the vehicle for more than an hour and expressed to us that something was wrong with the vehicle. You then requested to take it to your mechanic for inspection. This was discussed with members of our staff, and in order to allow the vehicle to leave our dealership, we requested a refundable deposit, a copy of your Driver's License, as well as your Insurance ID. After declining our request and leaving, we did not proceed with any negotiations for the purchase of this vehicle, while you were here nor after the fact. Please let us know should you have any questions, we are happy to assist. Thank you. - The Mercedes-Benz of Paramus Team
Very helpful drove 3 hours away wellWorth it, Andrew was...
Very helpful drove 3 hours away well Worth it, Andrew was excellent with his customer service. Answer every question we had well recommend and very honest
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for making the trip to Mercedes-Benz of Paramus! We're glad Andrew could help you out!