Reviews
Full transparency and friendly demeanor. Fast but...
Full transparency and friendly demeanor. Fast but detailed transaction. Deal was as promised. Clean and with complete download when car was delivered. Adequate follow up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review your recent experience with our team! We're glad to hear you enjoyed your visit and hope to see you next time here at Mercedes-Benz of Paramus!
Very knowledgeable and very nice respectful individual He...
Very knowledgeable and very nice respectful individual He helped set up my stereo system and explained the car’s technology to me You don’t come by that every day Nicole was great too It because of people like these two individuals that will bring me back to MB of Paramus when my platinum policy runs out
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We appreciate your feedback and hope to see you again in the future.
Terrible stay a way I bought a car with out a title it’s...
Terrible stay a way I bought a car with out a title it’s been three month I still don’t got plats from them
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Terrible stay a way from this people
I bought a car from here three months later I don’t got plats they sold a car with no title supposedly they can’t get in contact with the old owner to get the original title and now I can’t register the car and they won’t give me my money back or register my car
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out. Please contact me directly at your earliest convenience so that I can address your concerns in greater detail. Dennis Adams - General Sale Manager - 201-987-2035
The worst ever. Bought car in July. No tags or...
The worst ever. Bought car in July. No tags or registration. Says that I owe money for taxes but can't provide proof. STAY AWAY
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Good morning. Please note that we received your plates and registration on November 4th and you were informed of the difference in sales tax. Because you are a resident of PA, there is a 2% difference in sales tax, in which we made you aware of. We in fact have documentation from Motor Vehicle showing the amount of sales tax you were charged. Please reach out to us should you have any further questions. - The Mercedes-Benz of Paramus Team.
Good morning, I have asked several times for the documents to be sent to me. To date i have not received a response
Good afternoon, we have provided a copy as you requested. Thank you.
Yes, but the fact that it took 3 months is completely unacceptable. I'd made several attempts to get this resolved and was told that they could not send me proof of the additional taxes from the DMV in Pennsylvania. I made it clear from the beginning that I would pay the additional $875.00 once you provided proof. It took 3 months to resolve an issue that could have been resolved in a matter of a week or two. Based on the previous reviews regarding other sales and service this is pretty common. I just wish I had taken time to read and do research prior to purchasing. Maybe this will serve as a warning for future customers.
I ever never seen unprofessional person in my whole life,...
I ever never seen unprofessional person in my whole life, this is Shame at least he’s not send happy new year to the customer he sold with bad deal to the poor customer
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we're sorry to hear your recent experience was less than satisfactory and we'd like to speak with you to get a better understanding of what happened. Please contact me when you have the time. Thank you, Dennis Adams - General Sale Manager - 201-987-2035
Jeff did an amazing job with us. He handled every last...
Jeff did an amazing job with us. He handled every last detail from start to finish. A great experience as first time out of state buyers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ride! We're so ecstatic that Jeff took such great care of you during your recent purchase at Mercedes-Benz of Paramus! We look forward to working with you again!
Highly recommend this dealership. A five star experience all the way!!!
The best experience leasing a vehicle. Very informative...
The best experience leasing a vehicle. Very informative and thorough. Exceeded my expectations 100%. I highly recommend and will be reaching out for my future needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience! We're glad to hear that our team exceeded your expectations and we look forward to your next visit with us here at Mercedes-Benz of Paramus!
David Wong was very friendly, informative and helpful. He...
David Wong was very friendly, informative and helpful. He made the whole experience of turning in the old SUV and leasing a new one pleasant and hassle free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting David at Mercedes-Benz of Paramus! We appreciate your review, and hope to provide you with another seamless visit next time!
Jeff’s quality of service and professionalism is...
Jeff’s quality of service and professionalism is incomparable. His recommendations are always spot on and I will recommend him every time. Another happy purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this wonderful feedback about Jeff - we're so glad he's earned your recommendation and five-star rating! Your business is greatly appreciated by all of us here at Mercedes-Benz of Paramus and we look forward to your next visit with us. Take care and enjoy your new vehicle!