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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Jeff Chun is the best sales person I have ever seen....

Jeff Chun is the best sales person I have ever seen. Everybody should go to this dealer if he/she wants to buy a Mercedes. This is the best place. Best rate, best services and best customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.
Dealer response

Thank you so much for taking the time to recommend Jeff and the Mercedes-Benz of Paramus team! We appreciate your business and look forward to working with you again in the future!

First time buying a car and the experience could not have...

First time buying a car and the experience could not have been easier or more enjoyable thanks to the wonderful staff and management at Mercedes-Benz of Paramus! Dennis Adams and David Wong were incredibly polite and professional and I will be referring all friends and family to purchase their cars from this store in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Mercedes-Benz of Paramus for your first vehicle purchase! We're glad to hear that Dennis and David provided you with five-star service during your visit, and we appareciate the recommendation to family & friends. Thanks again and we'll see you next time!

Jieun was the best experience I had with leasing any car...

Jieun was the best experience I had with leasing any car ever! From start to finish she was a pleasure to work with. Very personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2 people out of 2 found this review helpful.
Dealer response

Congrats on your new lease! We're so happy to hear that Jieun worked hard throughout the whole process! See you next time at Mercedes-Benz of Paramus!

Words can’t express the phenomenal car buying experience...

Words can’t express the phenomenal car buying experience I have had with Jieun AGAIN!! Jieun has gone above and beyond to get me into my car. When she promise to “make it happen,” she really does!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5 people out of 5 found this review helpful.
Dealer response

Thank you for the exceptional five-star review! We're happy Jieun was able to provide you with such good service and we hope to see you again in the future!

Jieun is extremely professional and her product knowledge...

Jieun is extremely professional and her product knowledge is unparalleled. She guided me through the sales process and helped me out tremendously with the options available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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2 people out of 2 found this review helpful.
Dealer response

Thank you for visiting Jieun at Mercedes-Benz of Paramus! We're so happy to hear that she provided you with an excellent sale! See you next time!

At first, I ordered my very personal trim. So I have to...

At first, I ordered my very personal trim. So I have to wait until next year. But they found very similar trim from California. It was really hard working. very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

We love hearing from our satisfied customers! We look forward to working with you again in the future! -Mercedes-Benz of Paramus

Jieun was a pleasure to deal with. She helped me get...

Jieun was a pleasure to deal with. She helped me get into the car I wanted with a focus on my budget. She ensured that all the finer details were taken care of making the car buying experience easy and enjoyable. I would definitely buy another vehicle from Jieun and MB Paramus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3 people out of 3 found this review helpful.
Dealer response

Thank you for taking the time to provide such great feedback! It sounds like Jieun went above and beyond to make your experience a good one and we're happy to hear you had such a great experience at our dealership!

I always return to Mercedes-Benz of Paramus because Jeff...

I always return to Mercedes-Benz of Paramus because Jeff consistently makes the process so smooth and efficient. He is very professional and detail oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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6 people out of 6 found this review helpful.
Dealer response

Thank you for the great feedback, Yoko! We're happy to hear you always have a pleasant experience working with Jeff!

New car !!!

Loved my sales lady Melissa Lee so patient and took her time walking me threw the process making sure I got everything I wanted. I will definitely be doing future business here. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review! We're so happy to hear that Melissa provided you with an excellent car-buying experience! We appreciate your support, and look forward to working with you again at Mercedes-Benz of Paramus!

Our time at Mercedes-Benz of Paramus was easy and smooth...

Our time at Mercedes-Benz of Paramus was easy and smooth thanks to Jeff and Elka. They gave us the best deal compared to any other MB dealerships. Jeff was super helpful and patient during the entire process. Would definitely recommend this dealership to anyone looking for a great deal and a smooth transaction. Thank you Jeff and Elka!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.
Dealer response

Cressida, we're happy to hear that you had such a pleasant experience at our dealership working with Jeff and Elka! We hope to see you again in the future!