Mercedes-Benz of Paramus

Jieun was recommended by multiple people I know and they were right on. I had by far the most enjoyable car buying experience with her on my new Mercede from initial contact until took the vehicle next day. All were explained clearly and prepared as discussed. Very well done and I will be sure to recommend her to all in my circle.

I brought my wife's C240 for check-up, and decided to replace the front brakes, my advisor Octavio was nice and kept me posted of all updates, used the shuttle service to home and back to receive my car, and as soon as i paid the bill, and going to take the car, found the inside driver's door handle broken, so immediately went back to the adviser before touching anything, he went to the service manager "Don Pettigrew" whom decided that I'm simply a LIAR and that they can't do anything for me.! so unprofessional, lack of customer curtsey, and their sick minds makes all customers thieves. Not only it's a fact that I'm not stepping a foot into that bad place, But also decided to make an official claim of personal property damage, and will publish my review allover social media and warn others of the facts.

New owners are horrible. Manager actually told me that I hadn’t bought the car from them. I purchased 7 cars from Prestige Mercedes. Benzel Busch Mercedes in Emglewood has been a pleasure for servicing car. I would NEVER purchase car from Mercedes Paramus.

I would like to Thank David Ingersoll for his understanding,patience and showing sincere kindness towards me with my concerns about my car. I’m hoping after several service attempts on my car it will no longer be as painful of a ride as it has been . It’s unfortunate for such a beautiful vehicle to bring me such discomfort! I praying David will be a good luck charm,he’s certainly a true gentleman and great service advisor! With much appreciation, Susanna 😊

Jieun and the whole team at Paramus Mercedes are awesome! They made the whole process easy and found me my dream car!!! 🥰🥰 i love my car!

I started doing lease from prestige Mercedes dealer aka Paramus Mercedes dealer since 2016. Mr. Jeff l, he speaks Korean and English, helped me and I am really appreciated it. I got great services all the time and very satisfied with them. Thank you

It was a pleasure to work with Jeff. He made us feel comfortable, and answered all our questions and concerns with a friendly disposition. We never felt like he was “pushing” a sale, we felt like we were in good hands. Meeting Jeff’s wife was the cherry on top !

Jieun Chun is amazing!!! We’ve watched her on every visit to Mercedes go above and beyond for her customers. We love Jieun’s personality, she’s makes you feel comfortable and safe. Thanks so much Jieun.

After buying a brand new car from this dealership, I had 5 flat tires on the same wheel, within 10k miles and a year of the purchase. On walking in to complain after it was getting out of hand, I was met with a manager who was trying to dismiss the case as usual and expected without even looking at the car. He cut me off, was rude and absolved himself and Mercedes of any responsibility. Its very unexpected to get this quality of product and subsequent treatment from a world renowned brand. Their lack of eagerness to even look into this case was surprisingly dissatisfying. Im not able to drive my Mercedes without being worried it’ll go flat on me and thats really something I didn’t expect when buying it. STAY AWAY FROM SPLURGING YOUR MONEY HERE

Jieun and Jeff are good team. Both help us a lot. They were very good at understanding our needs, listen with patience, work with system and went extra help to give us deal. They are awesome sales persons.