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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Jieun was customer oriented; demonstrated patience and...

Jieun was customer oriented; demonstrated patience and willingness to address all questions about the car. The sales process was smooth and fast. Thank you xoxo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
9 people out of 9 found this review helpful.

From the moment I inquired online to the day that I...

From the moment I inquired online to the day that I picked up my new (certified pre-owned) Mercedes-Benz, Joel provided excellent service. Joel was quick to answer any questions or concerns about the vehicle and went the extra mile to enhance my experience at Mercedes-Benz Paramus. Unlike many dealerships and salesmen, Joel never engaged in “pressure sales” and let the vehicle’s own excellence speak for itself. The respect, courtesy and attention to detail distinguished Joel from past experiences at other dealerships. If you want A-class treatment I highly recommend Joel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Andrew is a typical phony poser. He is very nice as long...

Andrew is a typical phony poser. He is very nice as long as you are spending money and he is getting his commission... the day you don’t buy from him , he is as slimy as anyone can be . I found him out the day he called me and trying to get another sale off me... No character or good ethics , pathetic .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.
Dealer response

Good Evening Sandy, I am sorry to hear that you had a negative experience. Please let me know when your available to chat and our dedicated Customer Relations Manager will reach out directly to you. Thank you for your honest feedback, we appreciate each one as it helps us to improve every customer's Mercedes-Benz journey.

Buying a car here was a wonderful experience. Hassle...

Buying a car here was a wonderful experience. Hassle free! Thank you Jieun It was a pleasure to work with you! We will be back for another soon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.

Great Experience!

Great experience working with Joel, he was super helpful and got me into a nice car within my budget. He made sure I was happy and got everything I needed in my new vehicle. 10/10 Recommended. Only go to him!! He's great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Jieun is definitely the best of best sales representative...

Jieun is definitely the best of best sales representative who always full-heartedly helps customer get the dreamed car they hoped. nowadays the new technology especially online transparency of the auto market especially pricing information have made auto sales business extremely difficult and competitive, whoever wins customers’ heart will win the business! If it were not Jieun, I probably had bought another car from other dealership. I congratulate you to have Jieun as a star member in your sales team, and will definitely recommend her and your dealership to my friends if they have vehicle purchase need. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
10 people out of 10 found this review helpful.

Great experience working with Robinson E.

Great experience working with Robinson E. He was very well spoken, very knowledgeable, patient and friendly; amazing guy to work with. Thank you for your services, you certainly have a happy customer over here! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

They were amazing they gave me the time of the day. I...

They were amazing they gave me the time of the day. I really feel like they treat you like family. They were patient and got me the best deal. Recommend 5 out of 5

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Excellent dealer! Can’t ever go wrong purchasing in...

Excellent dealer! Can’t ever go wrong purchasing in Mercedes Benz! Thank you to Robinson and the rest of the team! I recommend coming here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joel was a pleasure to work with and gave us so much...

Joel was a pleasure to work with and gave us so much attention. He really listened to what we were looking for. The dealership was very courteous and hospitable. We are excited for our new car and highly recommend him and Paramus Mercedes!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.