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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Purchasing a vehicle is good

It's a good experience purchasing a vehicle at the dealership. Mr. Joel Castaneda is very nice and patient. It's recommended for a buyer of new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

BEST EXPERIENCE EVER

Mercedes Benz of Paramus was really such an amazing experience and our sales person Joel Castaneda made it even more special! I got the car of my dreams and can't be any happier at this moment. He truly understood what I needed and provided the best deal for my new car. I do not regret choosing him to work with me ( I looked over his awesome reviews here) so do not hesitate to make an appointment with him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2 people out of 2 found this review helpful.

JeffJin, Brian, and Dennis make a wonderful team at...

JeffJin, Brian, and Dennis make a wonderful team at Mercedes Benz of Paramus, New Jersey. They worked hard answering all the questions we had while getting our new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5 people out of 5 found this review helpful.

Jieun has been an absolute pleasure to work with. She is...

Jieun has been an absolute pleasure to work with. She is Very knowledgeable and goes that extra mile to ensure you are buying what’s right for you. I look forward to buying my next Mercedes from Jieun.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5 people out of 5 found this review helpful.

Excellent customer service!!! I would recommend Joel...

Excellent customer service!!! I would recommend Joel Castaneda to all of my friends and family members!! Will definitely come back for another purchase!! GREAT!!! Very satisfied with the service and help (he even carried those papers for mats to my car for me) provided!!! Connected my bluetooth! Helped with some instructions!! Gave a a great deal! Very positive person!!! Wish Good luck!!! Y.F.!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

I had a great experience with Joel! The best salesperson...

I had a great experience with Joel! The best salesperson i’ve ever met. I wish every salesperson is like him. It was a pleasure doing business with you. Thank you very much! Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Incredibly warm, professional, and honest from the moment...

Incredibly warm, professional, and honest from the moment we stepped foot in the dealership. She was super helpful and genuine in her approach- really felt like she advocated for her clients. She has that rare quality of actually caring- and that is why we will continue to come back and be lifelong customers; thank you Jieun!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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10 people out of 10 found this review helpful.

Joel was a pleasant young man from the beginning. He gave...

Joel was a pleasant young man from the beginning. He gave me the information of the C 300 without being pushy about the sale. The whole process was very smooth. Joel used a variety of way to get back to me information: text messages, email and phone calls. Definitely will recommend him to friends and family. Definitely will come back and deal with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

"Amazing Five Star Service from Joel"

Mr. Joel Castaneda was amazing. He was professional and very personable. He made me feel comfortable and was sensitive to what I needed. I have had three Mercedes Benz and have never had this wonderful experience in purchasing a vehicle. I look forward to coming back to Joel when I purchase my next Mercedes Benz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent Service!!

Excellent service, hassle free and unbeatable price! With Jieun, you will experience the best dealership experience! She took care of every single concerns I had and found me the exact car I wanted! Highly recommend that you shop with her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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4 people out of 4 found this review helpful.