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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Flawless!!!

Jeff and his mate did a great job finding the right vehicle (I’d say 99% close to my build) during my first visit and the whole process went very smooth even though place was under renovation. I was in and out with brand new car in less than 2 hours and I think that’s remarkable. I will definitely come back to see Jeff when my lease is up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3 people out of 3 found this review helpful.

Jeff Chun was very knowledgeable and helpful

I’ve always dreaded car shopping but Jeff Chun Of Mercedes Paramus was not only a well informed salesman but also not pushy to get a deal done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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9 people out of 9 found this review helpful.

Great experience ever

I’m very satisfied with my lease of the 2019 Benz c300. She was very nice and straight and made the whole process feel very smooth for me. no confusion about anything. I recommend her to anyone looking into this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5 people out of 5 found this review helpful.

Very helpful and positive

Salesperson, June chun, was very friendly and accommodating in helping me find just the right vehicle at a reasonable price. She went out of her way to make sure the entire experience was a positive and pleasant one. I would ask for her for future purchases and gladly recommend her to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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8 people out of 8 found this review helpful.

Amazing

For the excellent work and how they help me with the car that i want Also they give a good good deal on the car jieun chun help me i lot i defenely recomen more people thank you for my new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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7 people out of 7 found this review helpful.

The BEST

Let me start by saying that I’ve dealt with more than dozen car dealerships and it was absolutely a breath of fresh air to work with salesmen that "Aren't the Norm". Jeff did not push me into a car that I didn't like, he gave me all the time I needed to pick out the perfect one! The entire car buying experience was phenomenal. His team mate-Jieun and finance guy were top of the line! I am sold and cannot imagine shopping anywhere else, ever again. I'm a lifer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3 people out of 3 found this review helpful.

Ask for Jeff Chun!

Jess was amazing! My father and I came in looking for a new model because his lease was up. We were looking for something within our budget and Jeff worked with us. We ended up leaving with a 2020 GLE model and my father couldn’t be happier. Please ask for Jeff, you won’t regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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14 people out of 14 found this review helpful.

Excellent service matched with a beautiful personality!

Melissa Lee goes above and beyond the call of duty when it comes to ensuring that the needs and desires of her clientele is met. I have worked with Melissa on two separate occasions for the very same reason—-to secure the car that would keep me satisfied and safe with the long-distance driving I do for work. Melissa not only exceeded my expectations, she went above abov and beyond the call of duty to fulfill my every need and desire. Melissa works effortlessly to guarantee the top of the line service through her inquiries, research, and flexible personality. Time and time again Melissa has proven why the Mercedes Benz corporation excels in customer satisfaction. As I advised Melissa after my purchase, wherever she goes in the car business world I will definitely follow to make sure that the high quality service and support that I am used to is always met with not only the desires of the customer in mind, but with her bubbly, friendly and helpful disposition that is unmatched by any other Salesperson I’ve ever encountered. If you are looking for a caring, helpful advisor—then look no further because Melissa Lee of Mercedes Benz of Paramus is the Top of the Line!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3 people out of 3 found this review helpful.

Great Experience

This was my first time looking at a Mercedes and Joel was extremely helpful. He walked me thru the different models and explained each to me. He listened to what i was looking for and matched me up the the perfect vehicle for me and at a great price. You feel special when you are here at this dealership. They dont rush you and even stayed late to complete my transaction. I would highly recommend Joel for your Mercedes purchase or lease. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Awesome and personalized service

Joel help me deciding the best car option for me. The service is excellent, it goes beyond buying a car, every time I come to the dealer, I feel at home. Joel Always take the time to answer all questions about my car and services provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.