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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Andrew Franco is the best

Andrew has treated me with tremendous professionalism. I can't recommend him any higher. Make sure you seek out his assistance for your car needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Sales Experience

Andrew Franco has been extremely helpful with the purchase of my last 2 cars. He reaches out constantly to see what further assistance he could provide and goes out of his way to see me when i take my car in for service. I plan to always purchase from in the future bc of the service he provides.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

THE ONLY REASON WE KEEP COMING BACK!

Andrew is the most professional, respectful, and knowledgeable sales partner the MB brand has to offer. The only reason we come to Paramus of NJ from the Bronx!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Excellent customer service and we couldn't be happier.

We had leased 4 Mercedes’s and every time it’s with Andrew Franco. There was no pressure to buy which we appreciated. We also really appreciated him doing much of the preparatory work before our arrival and being so patient with all our questions. He is a people person with great attitude and sense of humor. We definitely highly recommend Andrew.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Awesome!

Andrew Franco was my sales guy and what a guy he was! He stil answers all my questions i have with my new car. Very helpful and very welcoming!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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3 people out of 3 found this review helpful.

Excellent experience

I have leased TWO Mercedes from Andrew Franco and highly recommend his services and this dealership. Very professional! Excellent experience and a true pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great sales perso

Great sales person that’s not pushy at all an always works to get you the best deal in the car you want. Not the car they are trying to push. Highly recommend working with Andrew.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Andrew Franco

Andrew is always great to work with...he takes the time to let you see what your options are and is a very transparent communicator. Makes the process of getting a new vehicle enjoyable. Good about time managment so that you don’t waste time...have been very happy with the service and care he provides. Have purchased 4 cars and leased 1 with Andrew over the years and will got back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Andrew Franco

Been dealing with Andrew Franco for 20 years. Always a great experience. Highly recommend him. You will not be disappointed! He is professional, knowledgeable and honest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Loyal customer

I've been a customer of this dealership for more than 15 years. I never would dream of going anywhere else. I have a great relationship with my salesman Andrew Franco.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.