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Mercedes-Benz of Paramus

(2,947 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,947 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Take a ride and see my guy Andrew Franco

I live in CT but have gotten all my Benz’s from Andrew Franco at MBENZ of Paramus NJ. The reason being superior pricing, excellent customer service, and attention to detail. The facility is magnificent, both service and sales. I recommend him to friends and family all the time and he never disappoints. Andrew is a pro!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Auntie Franco is an amazing person.

Andy Franco arranged for me to purchase a rare C400. His follow up is amazing and everything he promised was delivered exactly on time. I love the car and would only buy another Mercedes from Andy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great experience

Andrew Franco was a pleasure to work with. He made the whole process very easy. He is professional, friendly, and experienced. All of our questions and concerns were answered with a great follow up. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Bets salesmen ever

Bets sales experience I have ever had! I have bought hundreds of cars and Andrew was the most professional salesmen I have ever used great guy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Very good experience - very easy transaction

I had always had a negative feeling about this dealership when it was Prestige - it just never felt welcoming at all - but, there was a car on the lot I was interested in, so I decided to see if MB Patamus might be any different - I was very happily surprised - the entire staff, but most notably Jieun, was excellent - from finding the right car (ended up not getting the one I had originally seen), through pricing negotiation and closing the transaction, everything was efficient and easy - so nice to have a painless automobile transaction! Jieun was patient (we test drove a bunch) and very very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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2 people out of 2 found this review helpful.

Adrew is Awesome!

Adrew is our handsome genie at MB of Paramus. He can always take care what I wish for, even the day he is off. He never gave it up on keep us as his customers. He had our old MB washed even we did not have the transcation closed. He had our plates ready, as soon as we are at the dealership of stormy day. You are the best, Andrew! 👍👍👍👍👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great Dealership, Great Management & Great Salesman

My family and I have had Mercedes for decades. Andrew Franco, in sales, has assisted me with getting the car I wanted at the right price. He his very attentive and an amazing, fun person. He truly cares about his customers and will be there for you; which is a rarity in this world. I recommend Andrew and the entire Mercedes of Paramus without any hesitation! -Jared

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Highly recommended

I walked into Paramus Mercedes to look at a pre owned vehicle. I was assisted by Jeff Chun and immediately felt I was in good hands. Jeff was very professional, knowledgable and kind. I had visited several mercedes dealerships and can say Paramus Mercedes and especially Jeff Chun was the best I have encountered. HIGHLY RECOMMENDED! Thank you to Jeff and Paramus Mercedes for all their help in finalizing my deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5 people out of 5 found this review helpful.

Family

I have been a customer of Paramus Mercedes-Benz for a little over four months. The experience has been completely gratifying. Mr. Arroyo in the service department has been pleasant, helpful and a delight to work with. Mr. Andrew Franco, my representative and point of contact, has been nothing but professional, pleasant, helpful and always available to answer my calls, visits and questions. His forthrightness and honesty has been a breath of fresh air. Thank you for a new family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

David Delaney and Tom Lotto

I’m sure many people have heard of the dynamic duo, Batman and robin. But the true dynamic duo is David and Tom and Paramus Mercedes Benz. I had an unexpected warning light on my S550 indicating a failure, I call for service and spoke to David Delaney. He told me to bring the car in and not worry about the fact that I didn’t have an appointment. I brought the car to the dealership, met with David and he immediately took care of it while I waited. Upon completing the repair, master technician Tom, came out and advised me as to what was done. I have owned many upper end cars by various manufacturers, but this dealership and these gentleman are the best bar none. I highly recommend them and Paramus Mercades. Robert Di Dio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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6 people out of 6 found this review helpful.