The Used Car Factory

We came in to look at a Pickup. George showed us the inventory and let us thoroughly inspect the vehicle we chose. He was very personable and comfortable to work with. Joe was great in working with us for a fantastic deal on the truck. Steve also worked with us to get a bank rate that we could agree on. We had our 2 kids with us, and it was still a very positive experience!

I live about an hour away from the dealership, so when I saw a car I liked, I shot them an email to make sure it was still available. George got right back to me, and scheduled a time for me to come check it out. He met us at the door and let us do a test drive. We came back, having decided we wanted to buy the car. George was with another customer, so Sam helped us through all the paperwork. We were preapproved with a loan from our credit union, and she thought she could beat the interest rate. She did manage to get us half a percent lower (2.49%). Everything went smoothly and everybody was very friendly.

I was very pleased with service , and products.they were very kind and helpful with assisting me and my wife.whenever I get back on the market looking ,shopping for a car I would return to this location in mechanicsville

Donny Dunbar and the entire staff at this dealership providing outstanding customer service. Their service was prompt, professional and the staff was extremely friendly. I was looking for a vehicle not in stock and Donny asked me to give him a week to find one for me. He contacted me the next day when they received one in inventory and before it was placed on the lot. His thoughtful and prompt service was impressive. I will definitely be returning for my next vehicle and referring all of my family and friends! OUTSTANDING CUSTOMER SERVICE!

I would like to thank Philip Burroughs and Steve Pyles for giving me the best experience I've every had buying a car. I would recommend Philip and Steve to anyone looking to buy a car. Thanks for the great service.

My husband and I would like to thank Donny Dunbar for his excellent service and friendliness. Donny made us feel like a part of The Used Car Factory Family. This is our second car we have bought from The Used Car Factory and we highly recommend them if you are looking for a great car and good service.

Philip, Steve, and the owner steve were great. :) the process was a little bit hard for me with my bank and all but the hard work paid off. These guys were a huge help and I drove off the lot with a smile the truck is awsome and my family and I got what we asked for...space and comfort. Thanks phill for keeping us updated the intire step of the way with our new vehicle. Found this car online through them and they made it happen to be ours. Thanks guys you are the best. Tyrae, kali, and Kyre.

I received excellent service. Donny Dunbar was very professional and helpful while answering all questions. He went over and above to find the vehicle I was looking for. I highly recommend Donny and this dealer.

DONNY DUNBAR and his AWESOME STAFF worked harder than any other dealership period...Thank you DONNY, SAM & PHIL for all the Extra Effort that you have gave us to make this a AWESOME BUYING EXPERIENCE!! We will be back for another vehicle very shortly. THANKS A MILLION,

I have now bought 2 cars from the used car factory within 1 month. I could not be any happier with the service we received! Donny Dunbar is not only an amazing salesman but genuinely a good person all around. Donny went above and beyond to get us into these 2 cars and we are extremely thankful.