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The Used Car Factory

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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THANKS DONNY DUNBAR

I would like to thank Donny Dunbar for giving me the best experience I've every had buying a car not only is he a great salesman he is also a great person at heart willing to help you any way he can I would recommend Donny to anyone looking to buy a car because I know without a doubt Donny will take care of them THANKS YOU MR DUNBAR FOR ALL YOUR HELP AND GREAT CUSTOMER SERVICE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I have known Donny and Sam for a good while now and could not agree with you any stronger! They are pillars to our organization! They have been "called out" for this review as well! Thanks Steve

Relaxing and Pleasing experience!

The vehicles I've purchased in the previous years resulted in an excruciating and painful experience. George Daye and Steve Pyles went the extra mile to ensure all questions were answered, concerns were addressed, and in the last 27 years, The Used Car Factory, has a new customer; Me! What an AWESOME EXPERIENCE I had while determining what type of vehicle would fit our family needs and budget requirements. I highly recommend to anyone, if you are in the market for a new or used vehicle, and have the time to go see George and Steve, make the time to do it! You will be amazed and happy with the results! You too can join the "Used Car Factory" family of owners in Mechanicsville, MD. George, Steve, thank you for your fantastic customer service and hospitality! I will see you when my son starts driving!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

happy happy!!!

the service and process was as pain free .you could ever want when buying a ride. I will highly recommend the used car factory from here on out..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oli.. Happy car owner

I got a great car, and the service was great, very friendly and good people, i had some issues with the car after i got it, i called Donny and Steve, Donny came right away and picked up the car and got it fixed, outstanding service, thanks alot Donny and Steve

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 star review! And thanks for the oysters too!!!!! I took care of them the very next day!! I am glad that we got the issue taken care of, quickly, to your satisfaction! Thanks again! Steve Manager

Awesome Experience!!!

Sam was awesome to deal with!!! She made the whole process easy and stress free!! Would recommend her and The Used Car Factory to friend and family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to do the 5-STAR review for us. It really means the world to us. Thanks Steve Manager

Excellent!!

Very happy with the car and the customer service I recieved. I have recommended them to all of my family and coworkers! Thank you all again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for trusting the USED CAR FACTORY and we think the sameof SAM...She has been reconized for this review. Thanks Again, Steve

Painless car buying experience

Philip was extremely helpful in narrowing down our search for our teen's first car. He was respectful of our price limitation and either well-versed in various vehicle's safety features or quick to do further research. Very patient with teen driver. Over all a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We hope that your teen really enjoys the vehicle for a good long time. Thanks again!! Steve Manager

Great Service

Philip Burroughs made my visit and purchase enjoyable he was very helpful and informative I am happy with my purchase and the service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Phillip has been reconized for this 5-STAR review. Thanks so much and enjoy your new vehicle. Steve Manager

Dealer response

Thanks so much for letting us provide you the experience you deserve at a dealership. Thanks again Steve Manager.

Ms. Moses

Donny and Steve made my car buying experience a great one. I highly recommend them to anyone. Thanks for making me feel comfortable. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I just want to say thanks YOU so much for letting us earn your business. We look fowrard to many more meetings!!! Steve Manager

Easy Car Buying

The staff was very friendly and helpful. Prices were fair and willing to negotiate. Great car buying experience and would recommend checking them out and seeing if they have a fit for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.