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Reviews

4.4 out of 5 4.4
384 lifetime reviews. Includes reviews of Lodi Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 24, 2018

    She was very knowledgeable and polite. Took all the time I needed, and went above and beyond to try to get the deal acrossed the line. I would definitely... recommend seeing her if you are looking for a new car.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lodi Toyota

    Hello Ztram: Thank you so much for taking the time to review Krystina, we truly are appreciative! We hope you enjoy your new car, and look forward to... providing you the same excellent service when you bring your vehicle in for maintenance! Let us know if you need anything else. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota


    Worked with:
    Krystina Britt

    Sales and Leasing Professional

    NOT RATED

  • 1.0 out of 5
    May 25, 2018

    Toyota of Lodi is a joke! Dan the Service manager is a complete and total IDIOT! He does not understand what intermittent means. We have had our truck... in 6 times for the same issue, a stereo that intermittently has major issues (long list). We took three videos showing the issue when it intermittently happens. Dan said the tech has to see the issue?!?!?!? So I asked Dan to have the tech drive with us for a few months so he can see the issue (insert xxx eyes here). He of course said no, lol! If you want service after the sale or a repair department that has a brain stem, this is not the place to go!!! UNREAL!!! P.S. one star is one to many!

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Lodi Toyota

    Hello Joe: We understand your frustration, we would like nothing more than to be able to fix your truck for you. I once had vehicle that wouldn't sta...rt for my wife, when I walked out to the car it fired right up. We drove it a few more weeks, then it wouldn't start for either us. Called the tow truck and wouldn't you know it started right up for him when he tried. This went on for a bit, we tried to run a scan on it no codes, nothing. It wasn't until the part failed completely that we were able to replace it and fix our car. Currently your truck runs great, it has this problem every few months. Until it completely fails we feel as though we would be doing you a disservice by trying to guess what the problem is and asking you to pay for it hoping it fixes it. I really do wish we had a better answer for you. If you would like to discuss this any further please feel free to reach out to me. Sincerely, Joshua Pollock Customer Relations Manager Lodi Toyota

  • July 13, 2016

    We stopped in to purchase our first Toyota, a 2016 Toyota Camry. From the time we arrived to the time we left, we were greeted by several people including... our salesman, Les Dean. He was wonderful. I had spoken with him on the phone 2 days before coming in, letting him know we had an appointment for 10:30 am on Tuesday morning, July 12th & what we wanted. He had an idea of what we wanted & we selected the car we did. We told Les that we have a fold up tent that is 53" long (all folded up) & he found the right car that would hold it (& us also) with no problem. Les took the time to listen to our requests and answer our questions (since this was the first Toyota we've ever owned). Cory Silva in Finance was great also. We had questions for him that he took the time to answer. We'd definitely refer this dealer to family & friends.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Carol: Thank you for taking the time to share your story, we really appreciate it. I'm glad you enjoyed working with Les, he really cares about hi...s customers and does the best he can to get you the best deal possible. Thank you again for allowing us to earn your business. Sincerely, Joshua Pollock Customer Relations Manager Lodi Toyota

  • 1.0 out of 5
    May 25, 2018

    Toyota of Lodi is a joke! Dan the Service manager is a complete and total IDIOT! He does not understand what intermittent means. We have had our truck... in 6 times for the same issue, a stereo that intermittently has major issues (long list). We took three videos showing the issue when it intermittently happens. Dan said the tech has to see the issue?!?!?!? So I asked Dan to have the tech drive with us for a few months so he can see the issue (insert xxx eyes here). He of course said no, lol! If you want service after the sale or a repair department that has a brain stem, this is not the place to go!!! UNREAL!!! P.S. one star is one to many!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 7, 2018

    Mentioned multiple time that we wanted a certain car at x amount out the door. Agreed on the price and ran credit. Afterward, found out that they added... license, registration, and tax on the agreed out the door price making the prive jum almost 3000. Wasted 4 hours. Called Elk Grove and they agreed to sell at the price. Make the 20 min drive up north and enjoy a better experience, you won't regret. Stay away from Aaron or Charles they love to play games.

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    rzvang

    I can assure everyone that is reading this, there is no misunderstanding going on at all about the agreed price out the door after tax, title and lice...nse fees, as we had agreed on it multiple times (7-8 times in the 4 hour span we were there). You guys need to either have better training or at the minimum have Aaron and Charles look up the definition of the phrase "out door price". In my opinion, in this day and age, all car salesman should know the definition of this phrase especially when we said after tax, title and license fees. Therefore, it leads me to conclude that they were "playing games". Anyways thanks to them, I was able to meet Ruben from Elk Grove. He was extremely polite, honest and a pleasure to deal with. I love my new car and again to future buyers make the 20 min drive up north to Elk Grove if you want to deal with an honest dealership. That's why they're ranked ahead of Lodi on this website.


    Worked with:
    Charles Bradley

    Sales and Leasing Professional

    NOT RATED

  • 2.2 out of 5
    November 18, 2017

    the dealership is engaged in selling cars that are unsafe. The car I tried to purchase had tires that were unsafe and worn out past the ware bars,

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lodi Toyota

    Hello Dealerrater World: We take the safety of our vehicles very seriously. I have worked here for over 20 years and have never once seen a car on ou...r lot that was unsafe to be sold. We inspect every car thoroughly prior to them being put out on the lot. That includes inspecting the tires and brakes to make sure they are safe. Thank you for taking the time to read this. Sincerely, Joshua Pollock Customer Relations Manager Lodi Toyota

  • 3.0 out of 5
    November 8, 2017

    I had spoken with Cynthia regarding a car I was interested in, gave an excellent offer based on comparisons I found online and her managers rejected the... offer. Subsequent to that, I found the car had been reduced to even lower than I had offered, but I had already found another car which I purchased. I think the managers might be a little more receptive to reasonable offers and Cynthia would have made a sale, and they would have netted more for the car I see is still for sale.

    4.0 out of 5
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    Not Applicable
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello: Thank you for the review, I am glad to hear that you enjoyed working with Cynthia! Feedback such as this is very important to us, and we will ...use it to improve ourselves going forward. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

  • 5.0 out of 5
    September 24, 2017

    Aaron did a great job helping me find the right car for my price range. He was patient and understanding and the follow up was fantastic.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lodi Toyota

    Hi Santhepita: Thank you so much for taking the time to share your experience on Dealerrater. Aaron will be happy to see this. I will send him a copy... right now. Please don't hesitate to contact us. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

  • 4.0 out of 5
    September 7, 2017

    We were very happy and satisfied with the 2014 ES 350 Lexus we purchased from Lodi Toyota last Labor Day weekend. Rodney and Sonny were super friendly... and helpful. However, we were quite disappointed because the car only had one electronic key and had no owner's manual. We believe the dealership should cover the cost for both items.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mr. and Mrs. Romualdo: Thank you for taking the time to review us. I am glad to hear that you are enjoying the 2014 Lexus ES 350 you purchased ...from us. That is an amazing vehicle and a great choice. Update: We have since located the second key and gotten a set of owner manuals to these wonderful customers! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota

  • 5.0 out of 5
    July 19, 2017

    Just bought a new Sienna XLE from Lodi Toyota and it was a great purchase for me. I bought a lot of vehicles in the past but this one beat them all. ... I am a member of USAA bank and they quoted me for a very good price on the 2017 Sienna XLE through the local dealer areas. I shop around a lot before I found the best dealership like this one here in Lodi. Juan was communicated with me by text and the day I came to test drive the van even though he wasn't there, Charles took the time to help me out. They didn't even pressure me to buy the vehicle. I told Charles that I will be back a couple days later after I see other vans from different places. Rod was friendly, took the time to show me the 2 vans in a hot temperature that day. Later, Juan finishing up the paper work and forwarding to Cindy the Finance manager. It was quick and painless no pressure, she was straight forward and no bs. This place make buying a car so much easy than driving it. I love it. Juan, Charles, Rod, Cindy were a great team. My thumb up for all of you. I got my van and just exactly what I need in a van and a great price. Thank you all.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lodi Toyota

    Hello, Thank you so much for leaving this great review. We really appreciate that you went into such detail. I apologize that it took so long for me ...to respond. I had a vacation and somehow missed this. I will make sure to share it with the entire team, I know they will appreciate reading it as much as I did. We hope you are enjoying your new Sienna, and we look forward to building a long term relationship with you. If you need anything at all please don't hesitate to reach out to us. Best Wishes, Joshua Pollock Customer Relations Manager Lodi Toyota


    Worked with:
    Charles Bradley

    Sales and Leasing Professional

    NOT RATED

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