Reviews
I took my Kia Rio in for regular service, being that I
I took my Kia Rio in for regular service, being that I had a Check Engine light on for a few days and needed dealer service to check it. Alondra at the front desk was very courteous and knowledgeable. The team did a great job inspecting and servicing my vehicle, and made some suggestions on additional service needed, but the prices they quoted were a bit on the high end, so I declined for now. So, in summary, Hendrick looks like a good place for service, but you will pay more.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dr. D, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Hendrick Kia of Concord
Was out an hour ahead of predicted completion time.
Was out an hour ahead of predicted completion time. All applicable recalled were corrected, maintenance completed. Waiting area was clean and comfortable. Complimentary car wash was a bonus!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bruiser6152, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! Thank you, and have a fantastic day!
My service specialist, Alondra, was professional and
My service specialist, Alondra, was professional and provided excellent service. The video review of the inspection was a great touch. Service was completed quickly too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we're glad you had such a wonderful experience with us! We appreciate the opportunity to serve you and your vehicle!
My experience so far has been great.
My experience so far has been great. Very clean facility and good customer service. They get stuff done in a timely manner and I also love how they do videos of the multipoint inspection
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David Allen, we're glad you had such a wonderful experience with us! We appreciate the opportunity to serve you and your vehicle!
It was great.
It was great. Elijah worked around my busy work schedule. Helped find the car that we liked no matter how many times we asked for something different.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elijah is an awesome part of our team here at Hendrick KIA of Concord and we are thrilled to hear about your excellent experience with him, Ann! Welcome to our Hendrick KIA of Concord family!
Great service at dealership.
Great service at dealership. Friendly, courteous, and professional service staff. Will continue returning to this dealership for sales and servicing. Sales staff also courteous and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful review and kind words for our team, RS! It means a lot to all of us and we are so happy to have you as part of our Hendrick KIA of Concord family!
Always love going here.
Always love going here. Clean and I love the coffee while waiting. But coffee machine needs to be cleaned or serviced. Running slow, but other than that my place to go. Love the video showing me everything
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fyi brown, thank you for the high star rating! Thank you so much again for your feedback! We hope you have a great day!
Enjoyable experience.
Enjoyable experience. Time flew by. Chris Heartley went the extra mile. Very professional. We received a great trade in price, had a wonderful test drive which was very informative. We got the financing we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris is an awesome part of our team here at Hendrick KIA of Concord and we are thrilled to hear about your excellent experience with him, Kristine! Welcome to our Hendrick KIA of Concord family!
Nolan Quelix took care of my recall with friendly
Nolan Quelix took care of my recall with friendly efficiency. I had to leave my car for 24 hours so he gave me a loaner, which made it very easy for me. He kept me informed with a text and a video of my inspection. Thanks, Nolan for your great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, thank you again for taking the time to let us know how we did. We appreciate the opportunity to serve you. Please let us know if you need anything at all! We hope you have a great day!
Good communication via in-person and text messages.
Good communication via in-person and text messages. Car maintence was completed in time frame provided by service provider. A complementary car wash was included as well, which was kind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shannon, we're glad you had such a wonderful experience with us!