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Brilliance Subaru

(1,143 reviews)
Visit Brilliance Subaru
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 621-2361 (888) 621-2361
Used (866) 906-6047 (866) 906-6047
Service (866) 906-6998 (866) 906-6998

Reviews

(1,143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brilliance Subaru from DealerRater.

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Great experience low pressure

Shopped several dealers and Brilliance proved the best. Phil was easy to deal with and met our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great, fair service!

Service team was great. They did not try to sell me services or items that I didn't need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Simply perfect

Recently bought 2 new 2017 Impreza Sport models. Unfortunately a reacall popped up to reflash the ECM to adjust the cooling fan actuator temp. Brought my cars in and they were completed in less than an hour. Great customer we service in a beautiful facility. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outback service

Great customer service. Great communication and follow through. Parts were ordered and appointment made work completed in one day. All associates are friendly and courteous

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car Servicing

Fast, good service. Very clean auto bays and facilities. Prices are reasonable

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Buying Experience

No hassle buying experience. The salesman and sales manager were very helpful and never pressured me from buying a car from them. This is the 8th car I've bought (all from different dealership and brand) and this is the best dealer that I've dealt with so far. If you are shopping for a car and is considering a Subaru, I recommend you visit them and see the great experience I'm talking about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Balancing Work and Personal

Routine oil change... working while waiting was necessary. I had coffee, wifi, and news on the flatscreen...the perfect office for 30 minutes. The Dealer staff is professional and welcoming and the facility spotless with all the comfort amenities. I love my Suburu!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Serviced my vehicle

Great service, quick. This is the best Subaru dealer. Great service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sold us a car they didn't have.

These guys were so consumed with closing the sale at sticker price they sold us a car they didn't have without ever mentioning that fact. When asked what we were supposed to drive for the estimated 2 weeks we would be without a car? It was suggested to us that we should go rent a car. Mind you they acted like the car was there. Then they told us it would be a day or two. Then it was a week to ten days. Then a couple weeks or so. We asked for our deposit back and bought the car we wanted at another Subaru dealer the same day. Brilliance said the car my wife wanted to buy was not available locally to trade for. We went and bought it 16 miles away and WAY cheaper. Brilliance wouldn't budge from sticker price!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Thomas, thank you for taking the time to share your experience. I hope that you will contact me personally via my direct line, 224-281-4302. I would like to discuss your situation in greater detail so that I can ensure that we amend our processes accordingly. Jim DaLuga General Manager Brilliance Subaru

Happy with staff and service

Service was as requested. The contact I had with the staff in order to make the appointment as well as complete the service was exceptional. The staff offered a loaner when it became possible that the car would be kept overnight. This was not needed as the vehicle was completed early. Thanks to the staff for the attention to my (or as my wife would remind me) her vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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