Brilliance Subaru

Very professional and knowledgeable sales people. The facility very clean and arranged so you have privacy when talking.

True professionals who honestly care for their customers, my experience lived up to their excellent reputation. Leased a Subaru Impreza Sport from them, very happy with the car.

When visiting a car dealership you never know if you will finish up making a purchase. When I visited Brilliance it was late on a Saturday. And the last sample of the model I was interested in was parked in the showroom. Nevertheless, the sales associate sensed I was serious and made arrangements to have the vehicle moved outside for me to test drive. The car totally impressed me, but by the time I returned it was close their closing time. Nevertheless the staff went the extra mile, staying as late as 8 PM, to complete the sale. The experience was truly exceptional.

Brilliance Subaru is truly an exceptional dealership. My recent purchase of a 2017 Outback was a pleasant experience. Ed Troike,s friendly nature and a "no pressure" approach is the reason I returned to Brilliance to purchase my second Subaru. The sales and service staff have always been efficient and friendly, and have always met or exceeded my expectations. I encourage anyone who is looking to purchase a vehicle, to visit Brilliance Subaru in Elgin. They have elevated car buying and service to a new level.

I had a great experience. No pressure - just gave me a great deal.

Clean well laid out facility, knowledgeable people and staff front and back that are clean cut and articulate.

Customer service is outstanding. Rich in the service department is superb, and, due to a minor issue when I picked up my vehicle after service hours, the sales manager, Joe, could not have been more accomodacting. Truly a superior dealership.

Great follow up communications from the dealership to ensure satisfaction of service and purchases.

Great service. Cindy was very pleasant to work with.

I only had an oil change. I did ask the service to check the squeak in my brakes. They claimed that they did not hear a squeak. They checked the pads and they were OK but they still squeak when I stop.