Reviews
Wendy
I was so impressed with my sales associates, Mike Burden and Brett Cassell. They truly went above and beyond to make my buying purchase a pleasant experience. They were very personable, professional, and fun to deal with. I also wanted to thank Nate Galek for his patience in explaining each financial detail to us. Great people at Brilliance Subaru !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Everyone was very helpful in purchasing my Subaru Outback. Was able to easily do multiple test drives of a couple of vehicle models. Salesperson kept me informed as to when my preferred model was in stock, with sale completed shortly thereafter. We have previously used the service department for an older Subaru, and were impressed by that department as well...one of the reasons we purchased the most recent one from Brilliance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional service and customer service
Bought and serviced my new forester at Brilliance Subaru. It has been the best car buying experience of my life. The customer service is top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Repair and Oil Change
Saturday mornings are pretty busy everywhere but they were able to fit me in and the service writer Jim as well as the mechanics were professional and efficient. I was in and out in under an hour, I had to reschedule the hub bearing repair because I didn't have a additional hour to wait but they were willing to get it done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Auto Repair
I had a riddle under the dash and it was all taken care of in just about an hour.. Good Job
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Subaru Service
Fast efficient friendly and well prices. Waiting room was comfortable and well equipped.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New Subaru
Had a great experience buying a new car with Brett
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase of 2017 Forester
we worked with Phil and I recommend him if you shop at this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchased 2017 Subaru Outback Touring Model
I purchased my new Outback from Brilliance Subaru this past week. My sales associate Ed Troike was wonderful, extremely low pressure. He was very knowledgeable about the Outback he took the time to explain all the features in detail. I had my old Outback in for service at Brilliance and also had good experiences. So I feel confident that feeling will continue when bringing my new Outback in for future services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Forrester purchase at Brilliance.
Great dealership. Friendly, courteous and realistic about price. Well done Brilliance
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
