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Reviews
Good sales tactics, terrible service after the sale. Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module after taking delivery. Finance manager had us sign a 3000 mile 3 month warranty form, but salesperson said we had no warranty. We asked if they could help with these issues and sales rep wouldn’t get back to us after three calls and texts. We ended up fixing the ant issue and the running issue ourselves, by cleaning the throttlebody. The computer had to be ordered which we had done at another Ford dealership (Jacky Jones Ford) who gave us a discounted rate, and did the installation. We ended up paying roughly $1000 for the repair. This should have been covered under our 3000 mile 3 month warranty since we just bought the vehicle less than three weeks ago.
Good sales tactics, terrible service after the sale. Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module after taking delivery. Finance manager had us sign a 3000 mile 3 month warranty form, but salesperson said we had no warranty. We asked if they could help with these issues and sales rep wouldn’t get back to us after three calls and texts. We ended up fixing the ant issue and the running issue ourselves, by cleaning the throttlebody. The computer had to be ordered which we had done at another Ford dealership (Jacky Jones Ford) who gave us a discounted rate, and did the installation. We ended up paying roughly $1000 for the repair. This should have been covered under our 3000 mile 3 month warranty since we just bought the vehicle less than three weeks ago.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Mori was so patient with us. His personality made it easy to go through the process of buying our Ford Explorer. Thank you for all your knowledge and time! Highly recommend Mori if you’re shopping for a car!
Mori was so patient with us. His personality made it easy to go through the process of buying our Ford Explorer. Thank you for all your knowledge and time! Highly recommend Mori if you’re shopping for a car!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear that Mori’s patience and knowledge made purchasing your used Ford Explorer easy. We’re delighted his friendly approach helped guide you through the process. Thank you for recommending Mori to others. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
great buying experience with Randy he provided us with a great buying experience. if you are in the market for a truck go see Randy. thanks for making it easy
great buying experience with Randy he provided us with a great buying experience. if you are in the market for a truck go see Randy. thanks for making it easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted Randy made your Ford F-150 purchase seamless. We hope you enjoy every drive in your F-150. Thank you for sharing your experience. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Randy was a fantastic seller, he was very considerate and helpful to my family. He was very knowledgeable and his personality made the whole experience 10 times better.
Randy was a fantastic seller, he was very considerate and helpful to my family. He was very knowledgeable and his personality made the whole experience 10 times better.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear that Randy’s considerate and knowledgeable approach made the purchase experience so positive for your family. We’re delighted he could help you with your used Ford. Thanks for sharing your feedback. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
The team at this location did a fantastic job of working with me to get the deal I wanted and the entire transaction process was smooth and easy. I'm not local to the area, but I will definitely look at dealing with this group again the next time I'm in the market for a new vehicle. Mori and Sang were both a pleasure to do business with.
The team at this location did a fantastic job of working with me to get the deal I wanted and the entire transaction process was smooth and easy. I'm not local to the area, but I will definitely look at dealing with this group again the next time I'm in the market for a new vehicle. Mori and Sang were both a pleasure to do business with.
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- Overall experience
- 5.0
We appreciate your kind review. We’re glad Mori and Sang helped you secure the deal you wanted on your used Ford Expedition Max and made the process smooth. We look forward to assisting you again when you’re back in the market. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Sales and staff were all friendly and helpful. No pressure and all requests were met.
Sales and staff were all friendly and helpful. No pressure and all requests were met.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear our team provided a friendly, no-pressure experience and met all of your requests. Thank you for choosing a used Ford Explorer and we look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Came all the way from Ellijay and meet an amazing Salesperson Randy. He walked us through the process and made it an enjoyable and easy experience. Good job Randy !
Came all the way from Ellijay and meet an amazing Salesperson Randy. He walked us through the process and made it an enjoyable and easy experience. Good job Randy !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted Randy could guide you through purchasing your new Ford Bronco Sport on your trip from Ellijay. It’s great to hear the process was smooth and enjoyable. Enjoy every adventure in your Bronco Sport! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
This was my second purchase at this dealership and once again was a great experience. Friendly, efficient, and just easy to do business with.
This was my second purchase at this dealership and once again was a great experience. Friendly, efficient, and just easy to do business with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Randy and the team are thrilled to welcome you back for your second Ford Bronco Sport purchase. We’re glad the process felt friendly, efficient, and straightforward. Thank you for choosing us again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Always have had a great experience with Shottenkirk. This was my 3rd personal vehicle from them and we’ve purchased 2 company trucks from them as well. Always get taken care of and always able to work out a deal.
Always have had a great experience with Shottenkirk. This was my 3rd personal vehicle from them and we’ve purchased 2 company trucks from them as well. Always get taken care of and always able to work out a deal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you choosing us again for your third personal vehicle and two company trucks. We’re glad you felt well supported and pleased with the arrangement on your used Ford Expedition. We look forward to assisting you with your next purchase. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Came all the way up from Canton to purchase a Bronco Sport. Randy made the process super easy. If you are in the market for a vehicle go see Randy!!
Came all the way up from Canton to purchase a Bronco Sport. Randy made the process super easy. If you are in the market for a vehicle go see Randy!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted you made the trip from Canton for your new Ford Bronco Sport. Randy is glad he could make the process easy and appreciates your recommendation. Enjoy every journey in your Bronco Sport! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!