Shottenkirk Ford

Taylor and the service department always give excellent service!! Jerry is always helpful when you get to the service counter!

Great customer service. Repaired and maintenanced everything in one visit,while I worked on my computer

On August 8, 2026, I reached out to your dealership Shottenkirk Ford of Jasper with interest in one of your 2025 preowned Expedition King Ranch. Sales Associate Kristi Stewart sent me an email and called me. She stated the vehicle had no room for negociation to be near the payment I needed to be monthly. Kristi had her General Sales Manage Jose Sueyras reach out to me. Mr. Sueyras stated the king ranch I was interested in was unable to be reduced but that he had several Expedition Platinum's in great condition with no damage and clean car fax and that i should drive up from Miami. I looked through the inventory and identified one to our interest vin number ending in A45448. I spoke to Kristi and also by text to confirm the vehicle had no damage (dents, scratches, accidents...clean car fax) She confirmed vehicle was perfect and had no damage whatsoever. I told her make sure you're 100% as I'm coming from Miami Florida and don't want any surprises or waste my time and travel expenses. She again reassured me the vehicle was perfect and had no damage and was never involved in an accident. Mr. Sueyras and I agreed on an out-of-the-door price of $76,530. The very next day wife and I drove 12 hours up to make the purchase. Upon arrival and inspection of the vehicle it was revealed it was crashed(unreported) in the front left bumper with damage and paint missing, had to major dents on the side and looked like it was keyed from the front to the back with major paint damage. All of this was clearly visible. The vehicle also was filthy. I expressed to Kristi how disappointed my wife and I were that we were deceived to drive up to see a vehicle that had a bunch of damage that can be clearly seen. She said let's try and find you another vehicle on the lot. So that our trip and travel expenses was not a waste of time we agreed. All of her preowned Expeditions had the same paint damage and filthiness inside of them with the exception of one a white 2025 expedition with 10,000 miles. We stated we wanted to purchase this one as it was the only one with out damage inside or out. She nor Mr. Sueyras would not come close to the price that we had agreed to come up for on the black one. They wanted almost $7,000 more. I told them they made us drive up knowing all their vehicles were damaged with the intent on selling us a more expensive vehicle or a new vehicle. Of course they wanted to sell us one of the damaged vehicles. So, we looked at another one vehicle vin number ending in EA38180. It also had damage on driver's side passenger door a deep scratch and also was filthy and had more miles than the origianal black one or whute one. She wanted to sell us this vehicle for same price as the other one that also had damage but less miles. We stated that was unacceptable she would not budge. I ended up calling Mr. Sueyras and we agreed on a $75,000 out the door price since they would not sell us the white one that had no damage for the price we agreed on prior to coming up. While the vehicle was being prepped, we were then sent to finance and met with Mr. Pete Specht. Prior to meeting him my wife and I had checked with several banks on finance rates for 84 months as her credit score was 827. All banks came back in writing with rates between 5.1 and 6% for 84 months. When we sat down with Mr. Specht he asked if we had any questions and I said yes, "Yes, what is the interest rate and he stated 7.49. I asked him why is that when her credit is 827 and showed him what several other banks had us approved at in writing. He stated if we wanted to buy the vehicle at the agreed price, we needed to finance them at that rate and not refinance it within 6 months or pay if off. I asked why , ...we don't have to do that. He then stated if you don't, I will increase your rate dramatically right now prior to signing the contract. I asked why because your commission is front loaded on the loan for the first 6 months. He said if we didn't agree he would increase

Very professional and patient. Salesmen was awesome and took his time to make sure we were satisfied with our purchase

Great service reps, who don’t unnecessarily upsell. They keep it to a point to say what is needed immediately versus what is non urgent

I did not buy a vehicle from this dealship. Because they would not return a phone call. I've asked them many of times to stop sending the emails, and I'm still getting emails. This place is like a stalking dealership. Terrible.

I need in something zero down if possible ain't got the worst credit just have not long enough payment history

EVERYONE that I had interactions with was GREAT. EVERYONE went out of their way to make this a pleasure to do.

They got me in quickly for my repair. The service gentleman was very kind and helpful. I got in and out in a little over an hour. I was very pleased

Always good service by my friend Jerry. The truck runs so much better after the tune up. See you for the next oil change in about 1500 miles.