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Reviews
I was working with Ivan and Rich for a couple weeks now. I was finally given number on a lease for a 2026 Mustang GT Premium that I was happy with. I live almost 2 hours and 100 miles round trip from the dealer, so I was waiting until we got within the range I was looking for before making the drive up, and we did, or so I thought. I got there, they had the paper with the numbers on it, we were going to finalize everything until they came back and did the old bait and switch and said the numbers they provided were numbers for an EcoBoost and not the GT Premium. I wasted that time, put those miles on my trade-in, and I thought I was driving away with the new car since the deal was basically already done. Such a waste of time working with those guys when the deal was right there. No honor in their word at all.
I was working with Ivan and Rich for a couple weeks now. I was finally given number on a lease for a 2026 Mustang GT Premium that I was happy with. I live almost 2 hours and 100 miles round trip from the dealer, so I was waiting until we got within the range I was looking for before making the drive up, and we did, or so I thought. I got there, they had the paper with the numbers on it, we were going to finalize everything until they came back and did the old bait and switch and said the numbers they provided were numbers for an EcoBoost and not the GT Premium. I wasted that time, put those miles on my trade-in, and I thought I was driving away with the new car since the deal was basically already done. Such a waste of time working with those guys when the deal was right there. No honor in their word at all.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you, Brad, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact us at (762) 448-6187 and ask for one of our managers.
This dealer has an excellent service team! They are always professional and answer my questions.
This dealer has an excellent service team! They are always professional and answer my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted Scott and our service team provided professional support and answered your questions during your Ford Explorer service. Thanks for the five-star review, and we look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Called to make an appointment for a transmission flush. Richard Schwarz quoted me $275 for the service, and I made the appointment. I dropped the truck off, and went back the next day to pick it up. I was surprised to see the bill was for $336, $60 more than I was quoted. I mentioned this to Richard, and he hemmed and hawed, made weak excuses, and finally admitted he gave me bad info. I agreed to pay the $336, but was quietly fuming. I then noticed that there was only 8 quarts of Mercon ULV charged for on the invoice. The 10R80 transmission takes 13.1. I questioned this, and talked to a tech, ( Tony) , who said that they had "lost the adaptor" to do complete flushes, and they actually did a partial flush of my transmission. So, 5 quarts of old oil is now contaminating my ( very expensive) new oil with bits of clutch lining, bits of swarf from the manufacturing process, etc. I am very disappointed with Shortenkirk Ford of Jasper.
Called to make an appointment for a transmission flush. Richard Schwarz quoted me $275 for the service, and I made the appointment. I dropped the truck off, and went back the next day to pick it up. I was surprised to see the bill was for $336, $60 more than I was quoted. I mentioned this to Richard, and he hemmed and hawed, made weak excuses, and finally admitted he gave me bad info. I agreed to pay the $336, but was quietly fuming. I then noticed that there was only 8 quarts of Mercon ULV charged for on the invoice. The 10R80 transmission takes 13.1. I questioned this, and talked to a tech, ( Tony) , who said that they had "lost the adaptor" to do complete flushes, and they actually did a partial flush of my transmission. So, 5 quarts of old oil is now contaminating my ( very expensive) new oil with bits of clutch lining, bits of swarf from the manufacturing process, etc. I am very disappointed with Shortenkirk Ford of Jasper.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact us at (762) 448-6187 and ask for one of our managers.
Great service. Fast and friendly! Very convenient location. Definitely will be retuning there for all my future services.
Great service. Fast and friendly! Very convenient location. Definitely will be retuning there for all my future services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that our team provided fast, friendly service at such a convenient spot. We’re glad your Ford Maverick visit went smoothly and look forward to helping with your future needs. Feel free to reach out to Thomas if there’s anything else we can assist you with. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Professional, reasonable pricing, ready when promised, friendly, keeps in touch, scheduling quick and easy. Definitely found our dealership
Professional, reasonable pricing, ready when promised, friendly, keeps in touch, scheduling quick and easy. Definitely found our dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted you found our scheduling quick and easy and that your Ford was ready when promised. Your feedback on our team’s professionalism, friendly approach, and fair pricing means a lot to us. Thank you for choosing us for your service needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Always an pleasant experience from scheduling, checking in and review after service performed. Jerry, the service agent I always work with is excellent.
Always an pleasant experience from scheduling, checking in and review after service performed. Jerry, the service agent I always work with is excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to hear that scheduling, check in, and your follow-up review after service on your Ford F-150 were all seamless. Jerry will be thrilled by your kind words. We look forward to keeping your truck running at its best. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Very friendly and efficient service. Dealership waiting area is very clean and comfortable! Service personnel are good at keeping you updated about progress of service!
Very friendly and efficient service. Dealership waiting area is very clean and comfortable! Service personnel are good at keeping you updated about progress of service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting the friendly, efficient service and the clean, comfortable waiting area. We’re pleased to know our team kept you updated throughout the process. Please reach out for any future Ford needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
They solved my problem with both the tail light and the drive train shift module.
They solved my problem with both the tail light and the drive train shift module.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for letting us know we resolved both your tail light and drive train shift module. We’re glad to see your Ford running smoothly again. If you need assistance in the future, please reach out. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Everyone is very friendly and very helpful. I didn't have to wait on service at all.
Everyone is very friendly and very helpful. I didn't have to wait on service at all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to know our team was friendly and helpful and that your Ford Explorer service was completed without delay. We appreciate the five-star rating and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Everything was fine when we bought our car. But come to find out they sell our information and now we are bombarded with extended warranty notices literally everyday! Very disappointing!
Everything was fine when we bought our car. But come to find out they sell our information and now we are bombarded with extended warranty notices literally everyday! Very disappointing!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.