Shottenkirk Ford

As always, Jerry Adams is a top notch service writer/advisor. Will always use him. His techs are also top notch. Thank you for your commitment Jerry.

Service advisor Richard was very patient as we resolve some issues on my end! Thank you!

My car was scheduled for routine maintenance service. During the inspection other issues were noted. Richard, my service writer explained everything to me including the cost. The service was completed in a timely manner. I'm very pleased with the service I received at Shottenkirk Ford.

Good sales tactics, terrible service after the sale. Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module right after taking delivery. Finance manager had us sign a 3000 mile 3 month warranty form, but our salesperson said we had no warranty. We asked if they could help with these issues and sales rep said that they could chemically treat the truck but we probably wouldn't like the smell and we would have to leave it. She didn't address the running issue. I also asked if they could at least assist with a discount on the computer so we could install it ourselves. She said because we don't have a warranty probably not. The last thing I have asked her for is the door code so we can access the vehicle. She still hasn't gotten back to me after more than 3 weeks. When we were talking to her about the vehicle's condition, she said it was a smoke free vehicle. That turned out not to be true, as there are cigarette burns in three areas of the interior of the truck. We ended up fixing the ant issue and the running issue by cleaning the throttlebody. We also spent hours deep detailing the interior of the truck to eliminate the odor and the water stains in the headliner (the sun/moon roof had been replaced previously, due to a leak). We ordered the APIM computer from another dealer who very kindly gave us a discount (Jacky Jones Ford) and had them do the installation. We ended up paying roughly $1400 for the repair and a missing trailer brake that should have come with the truck since it had a trailer tow package. We believe this should have been covered under our 3000 mile 3 month warranty since we just bought the vehicle less than three weeks ago.

Mori was so patient with us. His personality made it easy to go through the process of buying our Ford Explorer. Thank you for all your knowledge and time! Highly recommend Mori if you’re shopping for a car!

great buying experience with Randy he provided us with a great buying experience. if you are in the market for a truck go see Randy. thanks for making it easy

Randy was a fantastic seller, he was very considerate and helpful to my family. He was very knowledgeable and his personality made the whole experience 10 times better.

The team at this location did a fantastic job of working with me to get the deal I wanted and the entire transaction process was smooth and easy. I'm not local to the area, but I will definitely look at dealing with this group again the next time I'm in the market for a new vehicle. Mori and Sang were both a pleasure to do business with.

Sales and staff were all friendly and helpful. No pressure and all requests were met.

Came all the way from Ellijay and meet an amazing Salesperson Randy. He walked us through the process and made it an enjoyable and easy experience. Good job Randy !