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Reviews
Everyone is very friendly and very helpful. I didn't have to wait on service at all.
Everyone is very friendly and very helpful. I didn't have to wait on service at all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to know our team was friendly and helpful and that your Ford Explorer service was completed without delay. We appreciate the five-star rating and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Everything was fine when we bought our car. But come to find out they sell our information and now we are bombarded with extended warranty notices literally everyday! Very disappointing!
Everything was fine when we bought our car. But come to find out they sell our information and now we are bombarded with extended warranty notices literally everyday! Very disappointing!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Great service. I was a wok in and they took care of me right away with a great experience and an awesome price
Great service. I was a wok in and they took care of me right away with a great experience and an awesome price
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your experience with our team. We’re delighted to hear your Ford F-450 received prompt attention as a walk-in and that the service and pricing met your expectations. We will pass along your praise to Jerry and our crew. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Amazing car buying experience! Randy went above and beyond to help me get the car I wanted in a budget I could afford! The whole team was great to work with! First time buying local and I am so glad I did! Definitely recommending to others looking for a vehicle!
Amazing car buying experience! Randy went above and beyond to help me get the car I wanted in a budget I could afford! The whole team was great to work with! First time buying local and I am so glad I did! Definitely recommending to others looking for a vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful that Randy and our team helped you find your Toyota Grand Highlander within your budget. Thank you for choosing to shop local and sharing your recommendation with others. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
As always, Jerry Adams is a top notch service writer/advisor. Will always use him. His techs are also top notch. Thank you for your commitment Jerry.
As always, Jerry Adams is a top notch service writer/advisor. Will always use him. His techs are also top notch. Thank you for your commitment Jerry.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear Jerry and our technicians provided top notch support again. We appreciate you entrusting us with your Ford and look forward to assisting you in the future. Thank you for continuing to rely on Jerry and our team. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Service advisor Richard was very patient as we resolve some issues on my end! Thank you!
Service advisor Richard was very patient as we resolve some issues on my end! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing how patient our service team was while working through those details on your Ford Expedition. We appreciate your feedback and are here to help whenever you need us. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
My car was scheduled for routine maintenance service. During the inspection other issues were noted. Richard, my service writer explained everything to me including the cost. The service was completed in a timely manner. I'm very pleased with the service I received at Shottenkirk Ford.
My car was scheduled for routine maintenance service. During the inspection other issues were noted. Richard, my service writer explained everything to me including the cost. The service was completed in a timely manner. I'm very pleased with the service I received at Shottenkirk Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear your service writer clearly explained the necessary repairs and costs on your Ford Escape. We’re pleased the maintenance and additional work were completed promptly. Thank you for trusting us with your service needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Good sales tactics, terrible service after the sale. Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module right after taking delivery. Finance manager had us sign a 3000 mile 3 month warranty form, but our salesperson said we had no warranty. We asked if they could help with these issues and sales rep said that they could chemically treat the truck but we probably wouldn't like the smell and we would have to leave it. She didn't address the running issue. I also asked if they could at least assist with a discount on the computer so we could install it ourselves. She said because we don't have a warranty probably not. The last thing I have asked her for is the door code so we can access the vehicle. She still hasn't gotten back to me after more than 3 weeks. When we were talking to her about the vehicle's condition, she said it was a smoke free vehicle. That turned out not to be true, as there are cigarette burns in three areas of the interior of the truck. We ended up fixing the ant issue and the running issue by cleaning the throttlebody. We also spent hours deep detailing the interior of the truck to eliminate the odor and the water stains in the headliner (the sun/moon roof had been replaced previously, due to a leak). We ordered the APIM computer from another dealer who very kindly gave us a discount (Jacky Jones Ford) and had them do the installation. We ended up paying roughly $1400 for the repair and a missing trailer brake that should have come with the truck since it had a trailer tow package. We believe this should have been covered under our 3000 mile 3 month warranty since we just bought the vehicle less than three weeks ago.
Good sales tactics, terrible service after the sale. Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module right after taking delivery. Finance manager had us sign a 3000 mile 3 month warranty form, but our salesperson said we had no warranty. We asked if they could help with these issues and sales rep said that they could chemically treat the truck but we probably wouldn't like the smell and we would have to leave it. She didn't address the running issue. I also asked if they could at least assist with a discount on the computer so we could install it ourselves. She said because we don't have a warranty probably not. The last thing I have asked her for is the door code so we can access the vehicle. She still hasn't gotten back to me after more than 3 weeks. When we were talking to her about the vehicle's condition, she said it was a smoke free vehicle. That turned out not to be true, as there are cigarette burns in three areas of the interior of the truck. We ended up fixing the ant issue and the running issue by cleaning the throttlebody. We also spent hours deep detailing the interior of the truck to eliminate the odor and the water stains in the headliner (the sun/moon roof had been replaced previously, due to a leak). We ordered the APIM computer from another dealer who very kindly gave us a discount (Jacky Jones Ford) and had them do the installation. We ended up paying roughly $1400 for the repair and a missing trailer brake that should have come with the truck since it had a trailer tow package. We believe this should have been covered under our 3000 mile 3 month warranty since we just bought the vehicle less than three weeks ago.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience, Gary, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact us at (762) 448-6187 and ask for one of our managers.
Mori was so patient with us. His personality made it easy to go through the process of buying our Ford Explorer. Thank you for all your knowledge and time! Highly recommend Mori if you’re shopping for a car!
Mori was so patient with us. His personality made it easy to go through the process of buying our Ford Explorer. Thank you for all your knowledge and time! Highly recommend Mori if you’re shopping for a car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear that Mori’s patience and knowledge made purchasing your used Ford Explorer easy. We’re delighted his friendly approach helped guide you through the process. Thank you for recommending Mori to others. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
great buying experience with Randy he provided us with a great buying experience. if you are in the market for a truck go see Randy. thanks for making it easy
great buying experience with Randy he provided us with a great buying experience. if you are in the market for a truck go see Randy. thanks for making it easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted Randy made your Ford F-150 purchase seamless. We hope you enjoy every drive in your F-150. Thank you for sharing your experience. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!