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Lou Sobh Kia

(1,386 reviews)
Visit Lou Sobh Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (470) 297-6988 (470) 297-6988
Used (470) 297-6970 (470) 297-6970
Service (470) 297-6972 (470) 297-6972

Reviews

(1,386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Sobh Kia from DealerRater.

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Easy and through

John went the extra mile to get my service completed. He was fun to deal with. Ensured that everything was completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for writing Marie. We appreciate your business and look forward to taking care of your auto needs for many years to come. I will be sure Jonathan reads this! Please tell your friends and relatives about us. We will take very good care of them for you!! Have a safe 4th of July holiday. Chip Hill, Marketing

Better than expected

I had an excellent experience . I was given a super deal and would buy here again. Nice friendly people to work with and a modern facility.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

halkarp, Wow! What a Super Deal! Congratulations on your purchase and thanks for sharing your “Better than Expected Experience.” Please contact me if you have any questions: (470) 253-6015 – All the best, Chris Gardner

I was blown away! 5 star!

Everything about my experience was 5 star!!! They treated me like a VIP! They went out of their way to make me happy and to take care of my car. The dealership building was out of this world! I couldn't believe I was in a car dealership. It was great! I was blown away! Thanks guys!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words Michael. We appreciate your business and welcome to the Lou Sobh Family. I will be sure Don, Jonathan, and Tim read this. Please tell your friends and family about us and we will be sure to take great care of them as well. Chip Hill, Marketing

Chris Gardner Your "STAR"

I can't say enough good things about this dealership and Chris -it was a great experience all the way around. I had been working with my CU to procure a Sportage for about 6 weeks through their CarFinder program and I was quite adamant that I wanted the Pearl White All-Wheel Drive SX with a Gray Leather interior - and they could not locate one other than in TX and the dealership wasn't not willing to trade. Chris took the time to explain why this was happening an also explaining that unless I was going to be spending a lot of time in the frozen north - the traction control would be good enough to keep me safe around Atlanta. He also took me and showed me all the exterior colors and after looking at them, I decided on the Sparkly Silver was a better option for me and he was able to find what I wanted locally and make a trade - I am SOOO happy! Your Finance Director was delightful and didn't waste anytime which was very much appreciated too. Thank you again for making this girl's dreams come true!! Eva Thrasivoulou

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

teva423, what a B-E-A-Utiful Experience! Thanks so much for your business and for sharing your experience. Please contact me if you have any questions: (470) 253-6015 – Sincerely, Chris Gardner

Shane Thompson is the best salesman ever!

My purchase at Lou Sobh Kia was great. They gave me a great deal on my trade, and they even helped me get rid of some of my negative equity on a previous auto loan. Shane Thompson was my salesman, and he did a phenomenal job. He is courteous, respectful, knowledgeable about his products, and he makes the buying process stress-free. You should definitely look for him if you come to this dealership. Hands down, I would recommend this dealership to anybody looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service (as usual).

This dealer's facilities are 1st class and the staff is consistently professional, competent, respectful and friendly. That may sound like a paid endorsement but it isn't. The contrast with many other dealers and service operations is pretty clear. They even reset the automated service reminder - a small courtesy maybe but nobody else has ever bothered to do that. The waiting area is very comfortable with good coffee, high quality TV and free wifi. Very satisfied ... top notch service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Service was great .Jonathan the service advisor did a excellent job. Very friendly very knowledgeable. I will continue to use this dealership for my service and next car purchase. Lou Sobh kia.is my dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your comments. We appreciate your business and look forward to your next visit to Lou Sobh Honda. Please tell your friends and family about us. Welcome to the Lou Sobh Family. Chip Hill, Marketing

Had a great experience at this dealership.

Chris Gardner took over the process once my vehicle was ordered. He was there for me every step of the way to answer all my questions, and made the sales process go as easy as possible. I had done most of my research with a local dealer, but decided on Lou Sobh Kia, with Chad Calhoun, and Chris's easy no pressure friendly personality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sportage SX, thank you for your service (U.S. Army). It was an honor to serve you. I appreciate your business and thanks for sharing your "Great Experience." Please contact me if you have any questions: (470) 253-6015 – Sincerely, Chris Gardner

Great experience

I want to thank Chris Gardner for helping us to find a great reliable first car for our son. The process was fast and smooth. Chris is very friendly and was very helpful. We totally recommend Lou Sobh Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

stacyblake2, it was a pleasure doing business with you. Thanks so much for sharing your "Great Experience." Please contact me if you have any questions: (470) 253-6015 – All the best, Chris Gardner

Great service

The team made things easy; everything went smoothly and the amenities are great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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