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Lou Sobh Kia

(1,386 reviews)
Visit Lou Sobh Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (470) 297-6988 (470) 297-6988
Used (470) 297-6970 (470) 297-6970
Service (470) 297-6972 (470) 297-6972

Reviews

(1,386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Sobh Kia from DealerRater.

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satisfied customer

I have had my care in for service twice since I purchased it. Experience has been top notch. I have not felt pressured to purchase additional service and feel I can trust what I am told. I really appreciate that as I have had experience in the past where is seemed like there was nearly always an extra suggestion to replace something. I fell I can trust what I am told with Lou Sobh. I drive almost an hour for my appointments even though there is a dealership closer to my home. The service is worth the trip!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

WOW, we really appreciate the kind words. We are very proud of our service department and are so glad you took the time to write and recognize them. Mark and Johnathan are very valued employees here and they both do a great job. We will continue to make the drive worth your while. Thank you for your business and have a great day.. I will be sure the guys read this awesome review. Chip Hill, Marketing

Kimberly

I would like coupons. They always ask if I have one and I've never received any.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Positive car buying experience

The dealership was nice, clean, and relaxed compared to others we have visited. Chis was very helpful and patient explaining the car options before and after the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

denise123, thank you for your business and for sharing your experience. Welcome to the Lou Sobh Kia family. Please contact me if you have any questions: (470) 253-6015 – All the best, Chris Gardner

Dealer response

Thanks for your review Denise. Enjoy your new vehicle. Please tell tour friends and family about us. We apppreciate your business. Chip Hill, Marketing

Chris Gardner was an excellent salesman.

Chris got me into a car, color I wanted, payments I had to be within, and the list goes on. He was a great salesman and friendly and worked with us to get exactly what we needed. I would recommend seeing Chris if you are at Lou Sobh in Cumming, GA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Debbie Garner, it was a pleasure to serve you. I appreciate your business. Thank you so much and Welcome to the Lou Sobh Kia Family! Please contact me if you have any questions: (470) 253-6015 – All the best, Chris Gardner

Smooth Used Car Purchase, didn't wast my time

I was looking for a specific Make/Model within only 3 model years so my used car search has been lengthy. One day a new listing popped up for a recent trade-in at Lou Sobh. Lou Sobh was about a 50-minute drive away from me, so I was dreading the used car purchase process. I set an appointment for the next day and arrived right on time and saw our salesman (Chris) waiting out front for us. He brought us right in and made us feel at home. He had the car I was inquiring about parked in a shaded part of the building ready for us to take a look. He also had one other car of similar specs parked next to it in case we didn't like the one we came to look at, this was a very helpful and thoughtful gesture (especially since we were shopping in the lower-priced used car range - we felt that we were getting the same level of respect that we would if we were buying in the 40k+ range, which is a nice change from our other recent visits to other dealerships.) We weren't financing so I can't comment on that part process. I would definitely consider a future purchase here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

MazdaFan, we appreciate your business. It was a pleasure. Thanks so much for sharing your experience. Please contact me if you have any questions: (470) 253-6015 – All the best, Chris Gardner

Kia Optima

Mark and the team took great care of me and made my visit pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Satisfied customer

Everyone I have met at the dealership has been awesome. Professional and honest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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always a great experience

Lou Sobh Kia service department is exceptional. Service manager is an asset to Lou Sobh. Very professional, personable and knowledgeable. Will continue to bring my Hyundai Tuscon for service and when the time comes, will most likely purchase a Kia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank You jc123. We appreciate your business and I will be sure to pass your kind words along to our Service Manager, Don Baker. Look forward to your next visit. If you are an Atlanta Falcon Fan, just announced thet a pair of 2016 Season Tickets with your new Kia purchase. While supplies last!! Chip Hill, Marketing

Review

I've never been so pleased with a car buying experience. I did not feel like I had been beat up once I left. Everyone from our Sales person to the Finance Director were incredible - they really made you feel like they were interested in you and what you were looking for and were working to making every effort to get you the car you want. I am a new widow and needed to get out from under a high maintenance luxury sedan into something more economical and practical for my new life. I achieved that with your help, Lou Sobh - THANK YOU from the bottom of my heart!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service on my KIA

Mark did a great job. explained what he would do and what it would cost and how long it would take. Everyone of these items was as explained.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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