DriveMax

We drove 1.5hrs to look at what appeared to be a very nice looking Navigator. When we arrived at our scheduled appointment time, the assigned salesperson was nowhere to be found. When he finally showed up he brought the vehicle up front. What a disappointment. EVERY body panel had scratches. Also it was supposed to have a clean carfax, but it was very evident that the front and rear bumpers had been replaced. There was also evidence of the vehicle being covered in mud and the wiped off with a towel or similar. This dealer also has a MANDATORY "safe and sound" add on package. HUGE WASTE OF TIME!!!!!!!

My experience with DriveMax in West Bridgewater was extremely disappointing. I found a car I loved and went in prepared to purchase it with cash. From the moment I sat down with the sales agent to negotiate, it was clear the staff was inexperienced. The sales representative was willing to walk away from a cash deal because I refused to purchase their “DriveMax Care” package for an additional $1,000. I was told it was required in order to buy the car. They frame it as “pre-installed accessories” that they don’t want to remove, but it felt like a forced add-on simply to inflate the price. After pushing back, they eventually agreed to remove the package. What really aggravated me was what happened next. I rushed back to the dealership with a check for the balance because I was told the car would be ready for pickup on Saturday. When I arrived, the car was not ready at all: • The car had not been washed • The bumper I was promised would be buffed and polished was untouched • The inspection sticker had not been done • The tank wasn’t filled with gas On top of that, the dealership charged $895 in fees, yet I still had to handle several things myself, including working with my insurance to transfer my plates and taking the car to get the inspection sticker. The situation got even worse when I took the car for inspection. The car failed because the OBD sensor was not operating. When I contacted the dealership, they told me I needed to drive the car back to them. At that point, after everything that had already happened, I simply did not trust them to handle the repair properly. I asked if they would reimburse me for taking it to the BMW dealership instead, and they refused. Between the forced add-ons, unclear fees, the car not being ready as promised, and it failing inspection immediately after purchase, this was one of the most frustrating car buying experiences I’ve had. Buyers should be very cautious and make sure everything is clearly documented before completing a purchase here. UPDATED: 4/6/26 Since my original review, someone from DriveMax reached out asking how they could make things right. I provided a detailed list of every expense I incurred to get the vehicle through inspection. After reviewing my expenses, they offered me less than half of what I spent — with the condition that I remove my negative review. Conditioning a settlement on silencing a consumer review is a violation of the federal Consumer Review Fairness Act. I will be filing complaints with the Massachusetts Attorney General’s Office and the Office of Consumer Affairs and Business Regulation (OCABR). My original review reflects my honest experience and I will not be removing it.

I had the most delightful experience, Robert Shea was knowledgeable,answered all my questions he was kind and helped in every possible way. I will deff go back and ask for him everytime needed.

I would give this place zero stars if I could. Save yourself the headache and the money—stay far away from DriveMax. The entire experience was a masterclass in shady business tactics. First off, the price you see online is a complete lie. Once you sit down, they force a mandatory "accessory package" onto the contract that adds thousands to the final cost. It’s non-negotiable and packed with things you don't want and didn't ask for. It gets worse. They flat-out refuse to take cash or outside financing. If you’ve done the smart thing and secured a loan through your own credit union, they won't talk to you. They force every customer into their own predatory lending schemes with astronomical interest rates designed to keep you in debt forever. If you are looking to buy a car, this isn't the place to find one. They don't care about customers; they only care about how much they can squeeze out of you through hidden fees and exploitative loans. Do yourself a favor and go literally anywhere else.

The staff are good and easy to work with. Very nice and helpful and works with you

My experience with DriveMax in West Bridgewater was extremely disappointing. I found a car I loved and went in prepared to purchase it with cash. From the moment I sat down with the sales agent to negotiate, it was clear the staff was inexperienced. The sales representative was willing to walk away from a cash deal because I refused to purchase their “DriveMax Care” package for an additional $1,000. I was told it was required in order to buy the car. They frame it as “pre-installed accessories” that they don’t want to remove, but it felt like a forced add-on simply to inflate the price. After pushing back, they eventually agreed to remove the package. What really aggravated me was what happened next. I rushed back to the dealership with a check for the balance because I was told the car would be ready for pickup on Saturday. When I arrived, the car was not ready at all: • The car had not been washed • The bumper I was promised would be buffed and polished was untouched • The inspection sticker had not been done • The tank wasn’t filled with gas On top of that, the dealership charged $895 in fees, yet I still had to handle several things myself, including working with my insurance to transfer my plates and taking the car to get the inspection sticker. The situation got even worse when I took the car for inspection. The car failed because the OBD sensor was not operating. When I contacted the dealership, they told me I needed to drive the car back to them. At that point, after everything that had already happened, I simply did not trust them to handle the repair properly. I asked if they would reimburse me for taking it to the BMW dealership instead, and they refused. Between the forced add-ons, unclear fees, the car not being ready as promised, and it failing inspection immediately after purchase, this was one of the most frustrating car buying experiences I’ve had. Buyers should be very cautious and make sure everything is clearly documented before completing a purchase here.

I had a great experience with your dealership. The sales man was very helpful and friendly.

HE WAS VERY HELPFULL AND FAST !!! I RECCOMEND !!! EASY AND QUICK AND WORTH IT !!! ty

sold me a car that had the check engine light turn on the next day, water in my headlights, screen freezes/doesnt work, remote start doesn’t work, breaks need to be done. and had the audacity to ask me to remove my review after they have done nothing to resolve my issues. not even an apology. do not purchase from here, they do not care

Great experience,great communication,test drove car,worked financing,bought car all in one trip which was appreciated as I drove over an hour to dealership.Ivan,the sales staff & financing were great to work with.highly recommend!!