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Warren Henry INFINITI

(103 reviews)
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (305) 830-7205 (305) 830-7205
Used (305) 830-7298 (305) 830-7298

Reviews

(103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Warren Henry INFINITI from DealerRater.

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Mrs Vega

Sales person Eduardo Hernandez excellent he was helpful professional Eduardo was on time for our apt and answer our questions The finance depot behind so we did have to wait over 90 min a bit too long

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Factory recall

Fast and courteous service. Lots of room in the waiting area so that social distancing is possible. Nice amenities, nice people. Néw and modern facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent!!!

Wednesday was my first experience with Warren Henry Infiniti. Jerald was very professional, courteous. He understood my concerned and said they will address them. He called me throughout the process to keep me abreast of the cost and time required to repair my car. Thank you Jerald for providing exceptional customer service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always Great Service! Thanks!

ALWAYS GREAT SERVICE EVEN AFTER 30 YEARS AS A CUSTOMER! THEY GET BETTER AND BETTER EACH YEAR! THE STAFF HAS BEEN THERE FOR MANY MANY YEARS AND ARE ALWAYS CARING AND HELPFUL! ALWAYS A PLEASURE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

Julian the Receptionist was very courteous and schedule me in on the same day with my Service Advisor Gerald. Gerald is very knowledgeable and nice. He got me courtesy transportation to and from and my car was done within the allotted time. Will definitely get my car serviced again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car repair Infiniti G37

My 2009 G37 coupe had electrical issues causing a rough idle and lack of acceleration. I took it to the Aventura/Biscayne, FL location and it was correctly diagnosed as an issue requiring spark plugs and coil changes. Repair done for reasonable cost. I waited comfortably in their new lobby. Amazing. Started getting cozy with all of the accommodations and amenities and before I knew it the car was ready. Car drives awesome. Outstanding service and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Gerald was extremely professional and helpful

Gerald was extremely helpful and professional. I strongly recommend this place for your service needs. We had to be somewhere and couldn’t wait for the car and Gerald arranged everything so we could have a loaner in the matter of minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change

My overall experience was excellent the sales associate or better yet the customer service associate was very very very helpful he explain things that I didn’t understand and overall it was a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Karina was great! Very professional and attentive!

Great staff and location! Everyone is friendly and want to help you sincerely. Definitely recommend Warren Henry! Bonus: they serve Nespresso coffee and Costco is next door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quick, easy, and very professional!

Diego was amazing through the whole process, we worked all the numbers before coming to the dealership, very quick response time, professional, and straight forward. Warren Henry’s Service has always been great with both the cars I’ve gotten from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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