Reviews
I didn't have much time, but they got it done. They were...
I didn't have much time, but they got it done. They were safe with mask. I would have liked something different on tv, but sign said, couldn't change tv. Few people in waiting area like two.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your business.
Overall they did a good job. Received the wrong part for...
Overall they did a good job. Received the wrong part for our repair the first time but responded quickly to apologize and correct the situation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review.
This dealership is disappointing to say the least. The...
This dealership is disappointing to say the least. The sale was smooth and professional but the aftercare has been less than satisfactory. Unreported accident??? Probably.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
You're welcome to email me at cwilliams@machens.com so we can work on this with you.
Very helpful gentleman Austin Loyd. Was very patient and...
Very helpful gentleman Austin Loyd. Was very patient and accommodating. This is my third vehicle from Machens Nissan. Only this one is brand new!! I love it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued business! We appreciate you!
I just wish the paper work filling out process did not...
I just wish the paper work filling out process did not take so long. Other than everything was great. Like the fact you have refreshments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, and we're happy to provide some snacks to make the time go by a little easier!
I'm always impressed with their timeliness in making sure...
I'm always impressed with their timeliness in making sure that they get the work done reasonable and If they can't they let me know ahead of time that it's going to take longer than expected. And the care they give me everytime I visit has been expetionally well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're always thankful for happy customers!
Great dealership. Forrest in the service department has...
Great dealership. Forrest in the service department has been wonderful to work with. He gets my car in for service right away. He makes sure I'm well taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!
Just recently purchased a 2019 Dodge Challenger and...
Just recently purchased a 2019 Dodge Challenger and needed the front license plate bracket!! The Guys ordered it and it came in Really Quick! Stopped in a they had me out the door in no time!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad we could help!
Service on 10/24 (oil change, tire rotation, change air...
Service on 10/24 (oil change, tire rotation, change air filter and replace battery) took just under an hour. That is significantly less time compared to all of my other services with only an oil change. Great job! I was just about to start bringing my car for device somewhere else because the oil changes were taking an hour and a half. Keep up the great work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're working hard to make your service wait quicker!
Everyone was very helpful. Love the Rouge I purchased....
Everyone was very helpful. Love the Rouge I purchased. Salesman was very informative and complete on providing everything needed. Thanks for going the extra mile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review! Enjoy your new Rogue!
