Reviews
It was really qualified service for me who is not fully...
It was really qualified service for me who is not fully aware of the problems also not having any knowledges about the car. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, so glad we could help!
I have to say that , Machens Nissan gave me my best car...
I have to say that , Machens Nissan gave me my best car buying experience I've ever had. Austin Loyd was amazing as my sales person, listened to my concerns for safety, low mileage and other feature I was looking for. Finance departments also great. Love my Nissan Rouge.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review of Austin and our team! We are so glad you love your Rogue!
Our salesman was very knowledgeable about the vehicle and...
Our salesman was very knowledgeable about the vehicle and sold us a Nissan Murano at a wonderful price! I highly recommend this dealership to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! Enjoy your Murano!
Roger is awesome as a mechanic and Tara is an awesome...
Roger is awesome as a mechanic and Tara is an awesome service writer , she has always taken of me and my truck. And Roger is always the first mechanic there , so I know he knows Nissan and that’s what I like
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad Roger and Tare have made your experiences here great!
I was at Joe Machens Nissan for a recall on my 2020...
I was at Joe Machens Nissan for a recall on my 2020 Nissan Kicks. The appointment went very well and the issue was repaired quickly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, glad we could help!
Was given prompt attention to car not running & stopping...
Was given prompt attention to car not running & stopping abruptly on the highway bec the air hose cover blew open. Forrest( service advisor) Dustin( mechanic) did an excellent job taking care of it quickly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and feedback for our service team!
Super fast service and everyone was very friendly....
Super fast service and everyone was very friendly. Highly recommend. I have used Machens for my previous vehicle as well and the service department has always been top notch. Thanks for a great experience!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of our Service Department!
I’m very happy that I was able to find my dream truck...
I’m very happy that I was able to find my dream truck here. Kamari heard what I said and made it happen! Frank took the time to explain everything to me without making me feel ignorant or rushed. Thank you!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are so glad you found your dream truck!
Brought my car in for AC check. Took to another mechanic...
Brought my car in for AC check. Took to another mechanic previous to complete. He couldn't complete the task and cited that The freon is to low to turn the AC compressor on. There is no bypass to turn it on to fill the freon. Compressor had been checked and it is working properly. There was no relay to the fuse to bypass turning on the compressor . They did the check and refill said it was full with a 1lb and then ran the diagnostics. Seems backwards! Run the diagnostics 1st to see what it is. Then they said it was the compressor and wanted to charge $1070 for it. I was told the check and refill was $149 and diagnostics was $69. I was charge $203.59. That doesn't add up even if they really did both. Instead I have a receipt that just says labor $171, parts $15, Haz waste disposal $1.50, shop supplies $13.68. Doesn't add up! I feel like because he saw a woman they tried to take advantage of me and a lack of knowledge. Turns out that my compressor is working based on a diagnostic check from another shop.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, I'd like to look into this further for you. If you could please email me at sholechek@machens.com with your contact info, we'd like to try to make this right.
Keeghan was great. He took his time explaining all the...
Keeghan was great. He took his time explaining all the features of the cars to my son and me. I would recommend him to anyone!
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review of Keeghan and our team!
