CDJR of Columbia

It started by searching for cars online. I found this 2012 Dodge Charger online and I absolutely loved it. I sent an email about the car, and received an email back the next day. Oz worked with me and finally I came in for a test drive. Needless to say it was more than a test drive. Best dealership atmosphere you could possibly imagine.

In searching for a Rav4 with the exact features I wanted (without paying an exorbitant price), I found a listing at Joe Machens. However, I live in St. Louis. A 2+ hour drive added to the stress of car shopping and negotiation sounded like, well, xxxx...but the price was good enough (about $2K below the average listing I was finding in STL for the same flipping car) that I called to see if there was a catch. And I'm pretty happy I called! I got Zach Hardin on the phone who checked the original vehicle I called about, 2 other vehicles matching my description that they also had, and 2 other vehicles on another lot across town! I explained I didn't want to make a futile drive and was on a time constraint, so he had the cars collected & brought to his lot where they waited, keys in ignition, when I arrived. It's an unfortunate experience as a woman that you get talked down to a lot when car shopping. While I don't have a problem listening to someone with more expertise in a field than I have, I'm research-oriented and know my exact likes & dislikes...and don't need to be sold on extra touted features. I never felt any of this with Zach. He was honest, treated me as a peer, answered every question I had with the in-depth detail I was looking for, and even found a flaw (for me) in the car I originally came to view! I ended up loving one of the other cars Zach had gathered for me (and bought it). And it turns out Joe Machens is an USAA (military) approved dealership so I got a USAA discount added in at the end as well! All around fantastic experience. I love my car, so hopefully won't be shopping for another for a bit but, if I do, I'm looking for Zach. (If you read this - Thanks, Zach!!!)

almost making the payment, manager increased the otd price when I refused financing.

My experience with Joe Machens Jeep. Last year I saw the Jeep Renegade “Dawn of Justice” package come into the market. I made inquiries online with JMJ and got a quick response from one of the Sales Advisor’s (will not mention name as it does not impact the entire team). I spoke with the Advisor on the phone and told him my background information and the response I received was “just come in”. So I did, I again laid it all on the table again. After approximately 3 hours my wife and I started to walk out and the advisor asked where we were going. I explained and the response was “we can’t do a deal anyways”. Thursday July 28th, 2016 I was checking the Joe Machens website and saw that they had the Jeep Renegade “Dawn of Justice” package again. So, again I inquired online about the vehicle. I received an email from the same Advisor as before and another Advisor. I chose to go with the other advisor Glenn Patterson. Friday July 29th, 2016 Glenn had called and left a message on my machine which was professional and detailed. I called Glenn back and explained to him my situation. Glenn was upfront with me but said he will work hard to get a deal done for me and to come in when I was available. I arrived at JMJ at 1:00PM and met with Glenn and he was very professional and courteous. We spoke about our situation and Glen said he will work hard for me and he did. He not only worked hard for me, he worked hard for another customer too. Glenn pushed for a deal that would be as close to my request as possible. Glenn acted as my representative towards JMJ for the best deal possible. After all of Glenn’s hard work, he introduced me to Heath Connell, Business Manager. Heath told me that he had worked really hard on my deal with Glenn and was only able to come up with one resolve. Heath explained in detail why that was the only deal he could do and did not pressure me at all to make the deal but showed me more positives than the negatives. I chose to accept the deal even though it was not 100% what I was hoping for financially but Heath assured me that JMJ will stand by their customers and he can help me in the future. I drove away in the vehicle I was waiting for almost a year. All thanks to Glenn Patterson and Heath Connell!!!!! I want to thank Glenn Patterson and Heath Connell for making my bad experience in the past as if it never happened!!!!! They both were professional, courteous, honest, knowledgeable, and respectful!!!!! I will continue to do business with Joe Machens Jeep for as long as I can. I also want to say that Glenn and Heath are examples of what team work is and the entire team should not be rejected from one bad experience. Thanks Guys!!!!!

Coach, Mike Jacaway, and Steve took great car of me. They were easily accessible, clear and open with communication, and listened to any and all of my questions/concerns. I'd definitely recommend friends and family to shop with these guys any day.

I just purchased a "new" used truck yesterday (Toyota Tundra CrewMax) and I'm totally delighted! Glenn Patterson helped me through the conversations and process. He was a super professional advocate on my behalf and I'm grateful to him for his guidance & help. We handled the transaction thru emails, texts, phone calls, & finally, face-to-face. I drove all the way from Indiana to Missouri for this fantastic deal...I truly believe it will be one of the best vehicle decisions that I've ever made. Blessings to all !

I just purchased a "new" used truck yesterday (Toyota Tundra CrewMax) and I'm totally delighted! Glenn Patterson helped me through the conversations and process. He was a super professional advocate on my behalf and I'm grateful to him for his guidance & help. We handled the transaction thru emails, texts, phone calls, & finally, face-to-face. I drove all the way from Indiana to Missouri for this fantastic deal...I truly believe it will be one of the best vehicle decisions that I've ever made. Blessings to all !

I worked with Orion Ferreira at Joe Machens in buying my first Jeep about a month ago and was very impressed! I was intimidated at first admittedly, as Jeeps have such a solid reputation but also often seem to come with a high price point. But Orion clearly did his research and was able to not only find a newer Jeep than what I had originally expected to purchase (a 2012 Compass when I had been looking at Patriots from around 2008-2009) but also found me one with 4x4 and extra features all at my required price point! The sales process was painless, my trade in was handled well, and a minor problem with the car was fixed quickly prior to me taking the vehicle. All in all, I can give only the highest recommendation to the Joe Machens staff, and particularly to Orion whose attention to my needs, exceptional attitude, and eagerness to address concerns would definitely bring me back to Machens in the future. Thanks, guys!

I would not recommend using this dealership. Horrible customer service it took 2 tries to not fix something. They also left the front bumper not securely fastened to the frame causing me to get a flat tire wanted nothing to do with fixing it and acted like I was a complete pain in their rear. No good words for this dealer.

With being my first car purchase I was very nervous about it but Chris S made sure I understand everything and if I didn't he broke it down for me. He worked the number just right so I was able to get a 2013 fusion in my price range. Chris is not a typical pushy car sales person, he listens to what you tell him. I can say that I am more then 100% happy with my new car. Thank you Chris S for not being that pushy car sales men.