CDJR of Columbia

Mark Hodges sold me two cars at Machens. He worked very hard to make sure my son and I had the car we truly wanted. I didn't know before today that buying a car could be so easy!!! Thanks Mark and everyone at Machens Lori Jones "I LOVE my JEEP!"

This is the only Jeep dealership in the area, so I am forced to take my Jeep here for service. And so far, I am very happy - knowledgeable, friendly people, reasonable rates, and they have what's needed. In terms of parts or service, I would recommend this dealership easily. The sales department, though... ...if what my daughter and I went through is a fair representation, I wouldn't go near this place with a ten-foot pole. My daughter was in town and wanted to drive some vehicles to make a better choice when she buys a car in the near future. I've been in the dealership enough times, and I figured this would be relatively easy. Also, we had just come from another Machens dealership (Machens Mitsu/Mazda/Fiat) where we had a wonderful experiences. First of all, it was HOT. And I can understand if sales people don't want to wait outside. We pulled up, got out of the car, and looked around. No one around. So we went in and looked for a salesperson. We were never greeted, and apparently we had taken our invisible pills - even while walking around the sales area, no one asked if we needed anything. So, we went out and started looking at a 2013 Dodge Dart Rallye, parked in the front row, in plain sight of the building. It was open, so we started crawling all over it (in the searing heat) as I showed her all the features, including under the hood and the trunk. A couple of times I looked at the dealership window (where a yellow Viper is in display under its own room) and waved my arms frantically for someone, anyone, to come out and help us. When no one did, we went in the sales door, and Louis Finigan came up to us (never introduced himself; the only way I know his name is that your website includes pictures) and asked if we needed help. I said, "Yes; we'd like to test drive a car!" He said that he'd get a sales person, and in a few minutes came back with Ed Still in tow. He did introduce himself (and shook hands, something Louis didn't do), and asked us to follow us to his cubicle. He pulled out chairs, we sat down, and he said, "So, you're wanting to drive a car - a minivan?" We both found that VERY offputting - just because you're dealing with a young woman in a sundress, don't expect her to need a minivan! Strike one. He then started asking for information. We explained why we were there, and made it clear that we were not purchasing anything that day - we were there so my daughter could test-drive a car. He asked her for her phone number, and when she said she was not comfortable giving that out, he said that it was company policy that they needed a phone number and email address for a test drive. We could look at cars without it, but would not drive a car unless that information was given. REALLY? We just went to another dealership IN THE MACHENS FAMILY and were never asked for that information until AFTER the test drive! STRIKE TWO. She furnished her mother's home phone number. We told him what car we were looking at, and he said he would get the keys and bring it to the door, even after we said it was right in front of the dealership. After about ten minutes, we went outside, in the heat, to look for Ed. He had passed the car, and apparently didn't have the right key. So it was time for him to play the "use the panic button as a locator" game. We finally heard it down the hill. He turned to us and said, "Well, that one's buried. I'll go get a key for another one. Come on back in." Really, Ed? You don't know your inventory enough that you have to search around with the panic button on a key fob? I even showed him which car we wanted to look at. That apparently had no meaning to him - he could have written down the VIN and got the key from that. But apparently Ed doesn't work that way. There was no way I was going to back in the dealership and have someone who obviously didn't give a xxxx waste my time, and especially my daughter's. Just because you aren't going to make a sale today doesn't mean you have to treat us badly. STRIKE THREE. YOU'RE OUTA HERE. And after ten more minutes, waiting outside for Ed, so were we. As we walked over to our car, I noticed three salespeople - including Louis Finigan- gathered around a golf cart. As I drove off, I rolled down the window and said, "Please tell Ed we left." Louis responded by saying, "NO PROBLEM!" I'll go back there for service. Buying a car? I'm going somewhere else.

Previously bought a new van from these guys and recently returned and worked with Jamie Vestal and Jake Cohen to fulfill a dream of traveling in a fifth wheel trailer and pickup. We will always return to Jamie and Jake for our auto needs!

Quick at selling you a vehicle. Not so great on the service side. Had great experiences at other Machens dealerships bmw, Mercedes-Benz. So when I needed a pickup I thought of joe machens. They are not all created equal. Won't be mentioning names, will be wishing them luck as I take my business elsewhere.

I just got my first new car and I am glad that Matthew sold me my car. He is very straight forward, honest, hard working man. He made sure that when I left I was completely satisfied!!! Thanks Matthew Brammer.

Ed was very professional and helpful. Machens had every truck we ever wanted to look at. This was probably my best experience with a Machens dealership. Thank you so much for the great new truck and the experience.

Mark ( general manager ) and Ed (salesman) and Greg did great getting me into a brand new vehicle for a reasonable price. They made my boyfriend and I feel very comfortable and at ease about purchasing a vehicle. I would to definitly recommend.

Darrell was a big help in assisting me with finding the perfect car!! His hard work was greatly appreciated. I would highly recommend him. Thanks again!

Darrell simmons thank you for you work on my used truck purchase I called him set up a appointment , we met the truck was what I wanted , everything went very smooth . John and Cathy Johnson

We recently purchased a 2015 jeep unlimited rubicon. Everyone that we dealt with were friendly, workable and accommodating. There was a little lack of communication between dealerships as we didn't receive our jeep Monday as expected! However it was delivered to our home the following day!!! The jeep is exactly what we expected and couldn't be happier with our service. Dakota did a great job following up and keeping us informed tues during the arrival of the jeep. As a long time Machens customer once again we couldn't be happier!