PreferredPreOwned.com

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 18, 2019

    Do not EVER buy a vehicle from this dealership or Pikes Peak Acura. My husband went there yesterday to purchase a vehicle. He was shown a truck and the... price was too high. He was told that they could work something out. Apparently, the company does not have their own financing so the truck was driven down to Pikes Peak Acura for financing. When I got to Pikes Peak Acura, I reviewed the paperwork and asked the Finance manager at Pikes Peak Acura - is the vehicle a 2016 and he replied yes (twice). We signed the paperwork, were handed the keys, and sent on our way. I received a phone call from Randy the sales manager stating they sold us the wrong vehicle. We were sold a Blue 2015 Ford F-150 and we were supposed to get a 2016 White Ford F-150. The 2016 Ford has 30k more miles on it, did not have 4 doors and it wasn't something we would have chosen. However, even though we had never seen that vehicle, that is the vehicle we apparently purchased. We were then told that we do not own the 2015 Ford and we are to return it and either take the vehicle they tricked us into buying or leave with nothing. They did say that if we wanted to keep the 2015 Ford F-150 that it would be about 6k more on the asking price. This is the worst experience I have ever had at a dealership. I will never do business with this company again or Pikes Peak Acura. I have sent our experience to the dealer board of Colorado and I encourage anyone else that has experienced a similar visit with this dealership to do the same.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 2.0 out of 5
    January 19, 2019

    Typical used car lot. I asked if car was smoked in they said no. Went and looked at the car with a Craigslist add on my phone with the price. Got some... story about them not fixing the add so they couldn’t honor that price anymore -bait and switched. Still liked the car and bought it. A very slight noise got worse on the way home. I checked under the car and found a lot of backlash in the front differential. Checked the oil and it was very low and full of iron particles. They brought another car and towed it back to the dealership and repaired it. The suckers we are we still bought it. Come to find out the check engine light came on on the way home and the ozoning they did wore off and the car wreaks of cigarettes.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2018

    I just have to say that car shopping as a woman can be daunting.. Greg Baker, Joe and Martin (pronounced Mar-teen) were fantastic.. no pressure, took their... time with me, were great with and patient with my 4year old and honestly worked with me to get me out of my troublesome vehicle into one I had been wanting for a few years now.. worked with me to get the trade in value I needed!! I highly recommend Certified Preowned . Com / Pikes Peak Acura to any women out car hunting on their own, ask for Greg!! Plus Gavin in the service department was a genuinely nice, knowledgeable, helpful guy!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 24, 2017

    Cory King is the man and helped me find what i needed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 5, 2017

    I was very disappointed, I got my car detailed from here. I had picked it up right about at closing time due to work so trying to be considerate of there... time left without properly inspecting my car. When i got home I realized the letters for my gears were misaligned in my central compartment. Since it was already closed by then I took my car in the next morning and the service counter guy told me it wasn't like that when you picked it up. I attempted to explain that I noticed it yesterday evening and he was very dismissive. He proceeded to tell me that I was an old car; which yes, its a 2000 but it was not broken. It is a very well taken care of car which I've had for the last decade and bought from a friend who was the first owner. regardless he then told me it would take an hour or two to fix if I wanted them to fix it for which I would have to pay them there normal hourly prices, which is ridiculous since they broke it! I was very upset and disheartened by this interaction. I can not believe he was dismissive and then told me I could pay them if I wanted it fixed but he didn't think it was worth it.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 18, 2017

    He makes car buying fun and easy! I am a repeat customer and I always send my friends and family to Cory.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 12, 2016

    My husband and I were interested in a Range Rover and we were working with Mick. He called right away when it was business hours and he got us in for a... test drive immediately. I was very pleased with the car. Mick allowed us to have a test drive without having him tag along so we could have time to talk about the car openly not having all the sales pitches from him until we got back to the dealership. I fell in love with the car. Mick was very knowledgeable about the car and professional about how he was "selling" it to us. He was never pushing or pressuring us at all for the sale which was nice because I have been to other dealerships that have been and I don't like that at all. We didn't end up buying with him because the car was very desirable and another gentlemen was also looking at the car and bought it right away. All around the experience was great other than not getting the car that I fell in love with. We did end up with a car just like it but better going with a private seller so I am extremely happy. Thanks to Mick's professionalism and honesty I would go back to that dealership to look if we have need again for buying a new car.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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