Reviews
Awesome experience beginning to end.
Awesome experience beginning to end. They won’t disappoint you. We look forward to having our service completed there as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful to see you had an awesome experience while visiting recently. Our team is looking forward to your next service visit!
The first time we called we were promptly scheduled for
The first time we called we were promptly scheduled for an appointment with a sales rep who set us up with a test drive for the car we were interested in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share feedback about your recent visit. Let us know if we can help with anything in the future!
They are awesome , easy to do business with, definitely
They are awesome , easy to do business with, definitely recommend to anyone looking for a new Lexus or pre owned car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had a smooth experience and that you would recommend Lexus of Orange County! Thank you for taking the time to leave this kind review. We hope to see you back in the future.
They’re always professional and service is usually quick.
They’re always professional and service is usually quick. The atmosphere is always clean and service area is comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to see our professional team worked quickly to get you back on the road, Katrina! We look forward to seeing you again!
They lied to me about the price of the car and charged me
They lied to me about the price of the car and charged me an extra $599.00 for something bogus.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Annie, it’s unfortunate to see you are frustrated about a fee that was charged upon purchasing a vehicle. If you would like to discuss this further, please contact me at your earliest convenience. Stephen Berkowitz 845-589-5424 Sales Manager
Great service all around.
Great service all around. Customer service here is second to none. The maintenance video was a plus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that our team is providing quality customer service and that you appreciated the maintenance video. Our people at Lexus of Orange County can't wait for the opportunity to assist you again!
This is the first dealership I have truly liked!
This is the first dealership I have truly liked! Chris, the service guy goes above and beyond for the customers and ALWAYS has a loaner car when needed. The service there is EXCELLENT! Thumbs up to you guys!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is so exciting to finally find somewhere that meets your needs, and Lexus of Orange County is thrilled to have been that dealership for you! Thank you for your kind words toward Chris and our team. We are excited to help you out again in the future!
The attention is excellent, the people who work there are
The attention is excellent, the people who work there are super attentive. I am very happy to be part of the Lexus family.Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful to see our team provide excellent service and very attentive during your visit. We are looking forward to seeing you again soon, Alejandra!
I leased a UX 250h with my trade in at the end of April.
I leased a UX 250h with my trade in at the end of April. It took about 3 weeks for them to complete the trade in transaction with my old car. I didn’t receive my car registration until after my temporary one expired. I wish I had a better experience with Lexus but it was completely the opposite. It was just a very disappointing and frustrating experience which made me question whether I would lease or buy another Lexus with this car dealership.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
I regret to learn your car buying experience was not what you expected it be. I would appreciate the opportunity to address this and learn more about what we can do to earn back your confidence in us. Please contact me at your earliest, I look forward to speaking with you soon, Stephen Berkowitz 845-589-5424 Sales Manager
Very good service lady at desk could of been more
Very good service lady at desk could of been more pleasant otherwise all good 👍🏻 l
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Caroline, I regret to learn about the level of customer service you received from one of our team members. We are committed to providing excellent customer service and if this experience is something you would like to discuss further, please contact me directly. Wayne Pfeiffer 845-450-7051 Service Manager