Reviews
Courteous, clean and prepared for my arrivals Mike was
Courteous, clean and prepared for my arrivals Mike was through, attentive and able to get me in and out timely
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear Mike was thorough, attentive and had you back on the road in no time. See you again soon!
Very professional and courteous I feel like I was treated
Very professional and courteous I feel like I was treated as a valuable customer , not just a number
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Every guest who trusts us with their time and business is valued here at Lexus of Orange County, and it's wonderful to hear that was conveyed through professional and courteous assistance. Thank you for the kind compliments. Drive safe and reach out again whenever we can next be of help.
The gentleman we worked with was great.
The gentleman we worked with was great. I apologize for not remembering his name. The service was quick. The people were friendly and with our coupon the price was fair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, Thank you very much for trusting us with your time and business here at Lexus of Orange County. We're happy to have helped and gotten you safely and quickly back on the road. And we'll make sure your compliments are heard. Travel safe and visit us again whenever we can next be of service.
Adrian was a great sales man, I was really happy going
Adrian was a great sales man, I was really happy going throughout the process in getting my first car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Helen, We love helping guests purchase their first vehicle and can't thank you enough for trusting Adrian and the Lexus of Orange County team with your experience. He'll be proud hearing his guidance led to a happy visit. Our team is here to support with anything you need down the road, so be sure to reach out or drop by anytime. Travel safe and have fun!
Very pleasant There not much to say the Sid the work and
Very pleasant There not much to say the Sid the work and have a print out that tells me what was done and what needs to be done. Everyone was very nice and I have nothing bad to say
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you very much for working with us to care for your vehicle here at Lexus of Orange County. We're happy to hear you enjoyed a pleasant experience. Come see us again whenever we can next be of service, and please be sure to mention where our team can improve to ensure you receive five-star care.
Quick appointment availability.
Quick appointment availability. Prompt service with video appreciated. However I was not in their system and had been in this office previously.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your feedback about the quick and prompt experience you had with our team. Come visit again soon!
The waiting while serviced time was very minimal.
The waiting while serviced time was very minimal. The service agents were friendly and very professional. I would recommend getting services done at this location.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, We appreciate you trusting us with your vehicle's care and are happy to have been able to get you quickly and safely back on the road. Thank you for complimenting the professional, friendly assistance you received and your recommendation as well. Travel safe and come see us again whenever we can next be of service here at Lexus of Orange County.
I recently had to wait one and a half hours for an oil
I recently had to wait one and a half hours for an oil change, tire rotation and filter change. A very long time to wait in a waiting area that had only maybe 10 seats that were all taken. I walked outside and sat on the only bench outside. There needs to be faster service or more seats in the waiting room. How about some snacks and beverages other than coffee and water?
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thank you for taking the time to share your feedback with us. We apologize for the long wait time and for the limited seating in our waiting area. We understand how frustrating it can be to wait for an extended period of time, and we appreciate your patience. We'll take your feedback into consideration as we work to improve our services. We'll do our best to ensure that we have a better selection of food, beverages, and seating in the future. Thank you for choosing us here at Lexus of Orange County. If there is anything you would like to further discuss, we are just a phone call away!
Excellent customer service.
Excellent customer service. My car purchase experience was pleasant and smooth. Highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Varun! Congratulations on your new car! We appreciate the 5-star review! Thank you for your business, we hope to see you again soon.
Very disappointed that a dealership fails to perform
Very disappointed that a dealership fails to perform other needed checks because my car was brought for oil change..... Not even wiper fluid?'??.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi Marcel, It is regrettable to see that you are dissatisfied with our service department. We would appreciate the opportunity to learn more about your time here and come up with an amicable solution. When you have a moment, please contact me at the number below. Best, Wayne Pfeiffer Service Manager 845-450-7051