Reviews
Went in for my 10k service.
Went in for my 10k service. Everyone was courteous and professional. Quickly got me in to a liane and sent me a video walk through of the service as it was happening. Very happy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to see you are very happy with your recent visit! We look forward to providing you with courteous and professional service again in the future!
Everyone there was sweet and gave great service Wil was
Everyone there was sweet and gave great service Wil was my Rep who was very nice and helpful but over all I like the whole office everyone served you with patients and respect
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your recent experience with our team. Come visit us again soon!
Great service,knowledgeable & friendly staff.
Great service,knowledgeable & friendly staff. Would definitely come back again. Would recommend to friends & family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to see you received great and knowledgeable service from our friendly team. Thank you for the recommendation, see you next time!
Very professional and courteous.
Very professional and courteous. The only negative comment is detail of vehicle was poorly fone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It’s great to see our team was professional and courteous during your visit; however, it’s unfortunate to see the condition of the vehicle wasn’t satisfactory. I would like the opportunity to address this and would appreciate hearing from you at your earliest convenience. Steve, Mike, Or Dave in Sales 845-450-7051 Service Manager
It has been over 3 weeks and they have failed to payoff
It has been over 3 weeks and they have failed to payoff my car loan
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
It’s unfortunate to learn about your vehicle loan not being paid off and I would like the opportunity to address this with you directly. Please contact me at your earliest convenience, thank you. Stephen Berkowitz 845-589-5424 Sales Manager
Hello Mark, You did speak with David from our dealership a few days ago and he assured you the vehicle will be paid off . I did check your account this morning and it is showing as paid. If capitol one is reaching out to you with any questions, please have them reach out to me directly. Sincerely, Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County
Please call me to discuss this As of today capital one auto finance has not received the payoff of the 2017 Santa Fe I traded in with you on April 27th. I have made multiple attempts to speak with someone at your dealership and only get sent to voicemail and get no return calls. 914-715-6356
Had an appointment for regular service.
Had an appointment for regular service. Everything went on time they even cleaned the car before I picked it up.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting us and leaving a great review about the service you experienced. See you next time!
Thank you Chris!
Thank you Chris! The work and service you performed was professional, courteous and prompt. I highly recommend Lexus Service. Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to see you received professional, courteous and prompt service while working with Chris. See you next time, Gianna!
Very good, except I should have taken more time reviewing
Very good, except I should have taken more time reviewing additional protection. Paying over $2000 for wheel/tire protection can't make sense.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Allen, it’s wonderful to see you had a good experience, but I regret to learn you are not so sure about the wheel and tire protection. If you are wanting to discuss this further, please reach out to me directly and I will be happy to answer any questions you have, thank you. Stephen Berkowitz 845-589-5424 Sales Manager
They were very professional and made sure that we got
They were very professional and made sure that we got what we wanted. They also tried very hard to insure we understood the operation of the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ride! Let us know if we can help out in the future, have a great day!
Great experience.
Great experience. Knowledgeable friendly fast. Would recommend to friends and family interested in a new Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to see you had a great experience while visiting. Our team looks forward to providing friendly service again in the future. Take care!