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Lexus of Orange County

(1,475 reviews)
Visit Lexus of Orange County
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award
New (877) 413-7183 (877) 413-7183
Used (888) 332-6216 (888) 332-6216
Service (888) 834-5326 (888) 834-5326

Reviews

(1,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Orange County from DealerRater.

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Excellent service !

Excellent service !!Very clean place, friendly to costumers( bagel and coffee) Now you can watch video what is happening to you car!( video is sent by mechanic who is taking care of your car)Everything is done on time and your car is washed after being serviced.Love it!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to see you received excellent service while visiting, Maggi! Come visit us again in the future!

The keep their word.

The keep their word. They are reasonable and honest. I would recommend them to all my family and frieds

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the recommendation and kind feedback. See you next time!

This dealership provides great and professional services.

This dealership provides great and professional services. I feel welcome and comfortable whenever I'm there. All of my questions has been answered, just to add the car wash is the best .

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We look forward to providing you with great and professional service again in the future! Take care!

LEXUS OF ORANGE COUNTY IS AWESOME.

LEXUS OF ORANGE COUNTY IS AWESOME. ALL THE STAFF WAS POLITE AND VERY HELPFUL DURING MY VISIT.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to see our team was polite and helpful during your visit. See you next time!

Fantastic and accommodating service.

Fantastic and accommodating service. Mike is the best! The video recording of the service to be performed is VERY cool.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to see Mike was fantastic and accommodating during your recent service appointment. We look forward to seeing you again soon!

Called for an appointment and was confirmed very easily.

Called for an appointment and was confirmed very easily. I was greeted when arrived. I described the problem and the team investigated and solved it. Very professional and kind service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate this wonderful feedback about your recent visit with our professional and kind team. Come visit us again soon!

On time appointment.

On time appointment. Was fast and efficient and they even washed my car. Easy peasy

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Albert, it's great to see you received fast and efficient service during your recent visit. Come visit us again soon!

Excellent service.

Excellent service. Never have to wait long. Easy to make appointments. Very clean facilities. Professional service

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our team looks forward to providing you with excellent service again in the future, Donna!

This was my first Lexus service experience and it far

This was my first Lexus service experience and it far exceeded my expectations. Check in was simple, quick and a loaner car was provided. I was warmly greeted by Chris who immediately addressed a couple of questions and concerns I had about my car. Chris called me to update me on the status of my vehicle and my vehicle was returned to me earlier than originally planned. Chris also helped me with an issue that I felt could have been due to the person who owned my vehicle prior to me. I greatly appreciated his help and trust in me. I can't say enough positive things! Great experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to see Chris and the team exceeded your expectations during your recent visit. Let us know if we can help out again in the future!

Courteous, pleasant and informative Michael.

Courteous, pleasant and informative Michael.....5 Michael offered advice to our questions and clearly explained what the procedure is for replacing the timing chain.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to see Michael was courteous, pleasant and informative during your experience. See you next time!