Reviews
I had a great dealer experience from beginning to end,
I had a great dealer experience from beginning to end, Melissa was very professional. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear you had a great experience while working with Melissa! Come visit us again soon!
At Orange County’s Lexus We easily found Courteous,
At Orange County’s Lexus We easily found Courteous, thoughtful, and pleasant people who were attentive and supportive of our interests and needs! And they quickly found me the RX 350 vehicle specked to most all my requests/requirements! Thanks to Paul and Stephen.., This is a Happy Customer, James J.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate this kind feedback about our team! We look forward to seeing you again soon, James!
Service was done on time and car was clean.
Service was done on time and car was clean. Service dept staff is very nice
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate this wonderful feedback, see you next time!
An amazing experience rivaled only by Christmas morning!
An amazing experience rivaled only by Christmas morning! An amazing experience rivaled only by Christmas morning! The anticipation of a reward for a job well done all year.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback and five-star review. See you next time!
The entire process scheduling service was simple,
The entire process scheduling service was simple, friendly, and top notch efficient. The service dep technician sends you a web site while your car is being serviced and you can watch the whole procedure on your phone and that is very cool.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share feedback about your recent visit. Our team looks forward to working with you again soon!
Quick response with a detailed explanation of the repairs
Quick response with a detailed explanation of the repairs needed.. did the job and finished quickly.. great communication via text as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mark, it's wonderful to see our team provided quick service and great communication. Come visit again soon!
Excellent customer service attentive to customer needs.
Excellent customer service attentive to customer needs. Would recommend to others seeks exceptional services. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to see our team provided you with excellent customer service during your visit. Come see us again soon!
The manager contacted me three weeks after purchasing my
The manager contacted me three weeks after purchasing my car regarding the check my bank sent, which was sent to the wrong location.Seeing as that communication being between my bank and the dealership/salesman, I do not know why I was contacted multiple times. Ensuring all the details of this transaction are correct were the responsibility of my bank and the salesman’s including the address on the check. I was informed Lexus would handle my registration process but upon being pulled over by a state trooper, I was informed that my car was not registered, and I received a ticket. I contacted Lexus and asked them what happened, and they informed me that my documents were sent back because they needed an actual signature, and not an e-signature done online. Due to the lack of professionalism I would expect from a luxury dealership, I would not recommend this location unfortunately. Overall the facility is nice, and the dealers and staff are pleasant but a positive attitude does not compensate for poor quality of service.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
It’s unfortunate to learn about the events that transpired after the purchase of your vehicle. Our records indicate that your bank sent the check to the wrong location because you arranged for the financing to be carried out through an outside establishment and in this instance, the customer is responsible for ensuring the dealership receives payment. Unfortunately, we cannot process the title and registration for vehicles that have not been paid for. If you wish to discuss this further, please contact me directly. Stephen Berkowitz 845-589-5424 Sales Manager
Very pleasant to deal with.
Very pleasant to deal with. Helpful, knowledgeable and willing to do what’s necessary to close the deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's a pleasure to provide top-notch service to our valued customers. Thanks for choosing Lexus of Orange County. Come back again soon!
Very efficient n professional answered every question
Very efficient n professional answered every question with clarity Melissa was so easy to work with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.