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Lexus of Orange County

(1,475 reviews)
Visit Lexus of Orange County
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award
New (877) 413-7183 (877) 413-7183
Used (888) 332-6216 (888) 332-6216
Service (888) 834-5326 (888) 834-5326

Reviews

(1,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Orange County from DealerRater.

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Friendly.

Friendly. Staff is easy to work with and they took great care of me while there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is our absolute pleasure to have taken care of you during your visit to Lexus of Orange County! Thank you for taking the time to leave our team five stars. We appreciate your business and can't wait to assist you again down the road!

Staff and service where great.

Staff and service where great. I would recommend to friend or family. Dealership was very clean and orderly.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear you were satisfied with your service, and it is wonderful that our team has earned your confidence! Thank you for five stars and your recommendation. We look forward to assisting you again at Lexus of Orange County soon!

I have gotten my car serviced at Lexus of Orange County

I have gotten my car serviced at Lexus of Orange County several times. Each time everyone is so nice and helpful. They keep me updated throughout the process and alway in less time than they quote me. I highly recommend them for service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy you have been consistently provided with helpful and prompt service! Thank you for your recommendation and five stars. Travel safe and come to Lexus of Orange County again soon!

They listened to me, they performed the services I asked

They listened to me, they performed the services I asked for, they did it within the prescribed timeframe, as best as I can tell the work was done great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Ed, thank you for leaving Lexus of Orange County five stars. It is wonderful to hear you were provided with prompt and thorough service, and we look forward to assisting you again soon! Travel safe!

Everyone is friendly and helpful.

Everyone is friendly and helpful. It is a pleasure to bring my car here . The dealersip is clean. I never have to wait.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love to hear that you were satisfied with your experience. It is a pleasure working with you, and we hope to see you in again soon! Until then, travel safe!

Stephen and Josh were super helpful and knowledgeable.

Stephen and Josh were super helpful and knowledgeable. They made the process easy to understand and fast.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave Lexus of Orange County five stars. We are thrilled to know Stephen and Josh earned your confidence, and it is our absolute pleasure to provide you with knowledgeable and prompt service. Travel safe and visit our store again down the road!

Excellent service friendly staff and professional and

Excellent service friendly staff and professional and courteous. Very helpful expertise in explaining about my vehicle

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It is our absolute pleasure to explain all the necessary information, and it is great to hear you have been provided with friendly and professional service. Please never hesitate to reach out. We are always here to help! Thank you for choosing Lexus of Orange County. Travel safe and come again soon!

Service was prompt and staff was extremely friendly.

Service was prompt and staff was extremely friendly. It was a pleasure getting our dream car from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you received prompt and friendly service during your visit! It is so exciting that you left with your dream car, and we cannot wait to help you out again next time! Travel safe and enjoy your new ride!

Adrian listened to what my wife was expecting in a SUV

Adrian listened to what my wife was expecting in a SUV and delivered and came through. He took his time with us and we felt no pressure. When receiving the vehicle he took his time and explained everything in detail. Must say I enjoyed working with Adrian and looking to work with him in the near future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear you enjoyed your experience at Lexus of Orange County. Adrian will sincerely appreciate your review, and our whole team thanks you for leaving five stars. It is our absolute pleasure to listen to your expectations and thoroughly explain all the necessary information to ensure you and all our customers feel confident driving off the lot. We hope you continue to come to us for any questions and look forward to assisting you again down the road. Enjoy your new vehicle and travel safe!

Always extremely accommodating, precise, they value my

Always extremely accommodating, precise, they value my time and take extra care of my auto needs plus are available for helpful and efficient communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Nicole, it's great to see our team is always accommodating, helpful and provide efficient communication. See you next time!