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Honolulu Ford

(2,264 reviews)
Visit Honolulu Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2020 state dealer award
View 15 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 347-1095 (888) 347-1095
Used (888) 815-9723 (888) 815-9723
Service (866) 967-6724 (866) 967-6724

Reviews

(2,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honolulu Ford from DealerRater.

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Best in the business

Theresea is the best service adivsor ever. She’s very dedicated to earning customers for life. The rest of the team was great, was nice seeing the service manager Sam Bersamin personally take an interest in my oil change. Bruddah Marcus is running a well oiled machine! A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service, but a bit slow

Good and honest service. But an oil change should not take 3 hours. At least they have a shuttle to take you places to wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good customer service

Great sales team and clean office. The waiting for paperwork is a bit long, we were there for almost 3 hours nevertheless, we have an over-all positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service department

Car got fixed quickly, part was ordered and my car was fixed a day early. Charlo was very helpful and called to let me know they found something else wrong with my car and made sure it got fixed quickly. Very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dealer service reliable

Dealer service for my car since 2003 has been reliable and I get results. They are usually quite busy and I don’t know if this is the cheapest path. But the service staff has been good to work with and I get results.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bought a new 2017 f250 stx diesel

Thanks to mars,miles,and eric.they made my first vehicle purchase fast and easy.they did everything possible to help me knowing I'm on a different island .on kauai. That..didn't stop them from being awsome..I'm definitely spreading the work on kauai of the svc I got with these 3 guys and everyone else that helped me..thanks Michael Bonilla III from kauai

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service for maintanance

I've been ford for about 10 years and the first time ill had a service for my F-150 till now is amazing, there service is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Da Best!

Everyone was very kind and helpful. They gave me excellent service. I can't remember the name of the gentleman who did all my paperwork and signing stuff, but he too was a joy to deal with. My thanks to you all for great service, a good time, and my beautiful new car. Aloha, Rita

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Oil change

Oil change was faster than I had anticipated, the staff were friendly and helpfull. Last week, I took my wife's car in for an oil change at a different dealership and they vacuumed the floorboards, washed the car and cleaned the windows inside and out. I guess Ford doesn't do that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New Lease

Our lease was ending on our current Ford vehicle, and we were happy with our previous experience so we decided to come back for a new lease! Great experience, got a great deal for what we were looking for. Awesome customer service, Jeff was so friendly and speeded everything along.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.