Reviews
Best in the business
Theresea is the best service adivsor ever. She’s very dedicated to earning customers for life. The rest of the team was great, was nice seeing the service manager Sam Bersamin personally take an interest in my oil change. Bruddah Marcus is running a well oiled machine! A+++
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service, but a bit slow
Good and honest service. But an oil change should not take 3 hours. At least they have a shuttle to take you places to wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good customer service
Great sales team and clean office. The waiting for paperwork is a bit long, we were there for almost 3 hours nevertheless, we have an over-all positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service department
Car got fixed quickly, part was ordered and my car was fixed a day early. Charlo was very helpful and called to let me know they found something else wrong with my car and made sure it got fixed quickly. Very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealer service reliable
Dealer service for my car since 2003 has been reliable and I get results. They are usually quite busy and I don’t know if this is the cheapest path. But the service staff has been good to work with and I get results.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bought a new 2017 f250 stx diesel
Thanks to mars,miles,and eric.they made my first vehicle purchase fast and easy.they did everything possible to help me knowing I'm on a different island .on kauai. That..didn't stop them from being awsome..I'm definitely spreading the work on kauai of the svc I got with these 3 guys and everyone else that helped me..thanks Michael Bonilla III from kauai
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service for maintanance
I've been ford for about 10 years and the first time ill had a service for my F-150 till now is amazing, there service is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Da Best!
Everyone was very kind and helpful. They gave me excellent service. I can't remember the name of the gentleman who did all my paperwork and signing stuff, but he too was a joy to deal with. My thanks to you all for great service, a good time, and my beautiful new car. Aloha, Rita
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change
Oil change was faster than I had anticipated, the staff were friendly and helpfull. Last week, I took my wife's car in for an oil change at a different dealership and they vacuumed the floorboards, washed the car and cleaned the windows inside and out. I guess Ford doesn't do that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
New Lease
Our lease was ending on our current Ford vehicle, and we were happy with our previous experience so we decided to come back for a new lease! Great experience, got a great deal for what we were looking for. Awesome customer service, Jeff was so friendly and speeded everything along.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
