Honolulu Ford

I always felt comfortable with ford and trust they will always give me the best care and service possible. Although I might have had a first time bad experience when I first purchased my ford F150 2018 I never imagine feeling undecided before I made my purchase. But now I do love my ford truck a lot, hoping to one day purchase another vehicle from Ford.

Repairing a rear wheel, replace an A/C dial seems too long. My SUV was towed in on 4/21 but it took until 5/4 to get it back. Excluding 5 days for getting a part shipped in from the mainland, it took 8 days to complete the job. I also requested the sunroof to be SEALED because it wasn't being used and had been sealed previously elsewhere but was leaking and rusting under the opening, but instead an unauthorized inspection leading to a $3000 estimate to replace the sunroof was completely performed and billed. I asked for sealing, not diagnosis that cost $160. I could have sealed it myself but wanted it done professionally and permanently. I paid it just to get my car back out of frustration. I specifically ordered a resealing of the sunroof but the mechanic went beyond his instructions. Please adjust my bill and credit my account.

Chad Getz made me feel at ease. He treated me with respect and warmth and assured me that the problem would be taken care of.

First time take heavy size vehicle for oil change. Everything was excellent. Sounds like different with previous owners and hopefully will stay same. Thank you for your service.

Staff was pretty awesome! Loved every minute of the whole experience! Would recommend any of my friends and family. If I needed another car, I would definitely go back!

I have purchased 3 cars from here for my family. Al Moniz is kind and honest. He treated us with respect and did everything we asked :)

Salesman was very professional and courteous, answer all my questions and was very informative in helping me ensure that I was getting the vehicle that fit my needs. Pleasant and positive buying experience.

Appointment with Kyle, but checked in with Chad. Kyle checked me out and explained what was found. Kyle is always very friendly and explains what was done. Was able to check in quickly since I had an early appointment.

As I said in my other review I just wanna thank everyone who helped me that day I drove off with the 2018 escape. Thank u soo much Celes and Rich. Everyone was very helpful and was able to answer all the questions and concerns that I had. I will definetly refer people to Honolulu ford Thank you all once again. Keep up the great job and great customer service. Maria

Thia the second time I use Honolulu Foed , great service , , nolt from my Service Advisr , but from the tech, who work on my car.,My time was not waisted,nor was told I need extra servicing .