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Honolulu Ford

(2,264 reviews)
Visit Honolulu Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2020 state dealer award
View 15 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 347-1095 (888) 347-1095
Used (888) 815-9723 (888) 815-9723
Service (866) 967-6724 (866) 967-6724

Reviews

(2,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honolulu Ford from DealerRater.

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Im very pleased with the service of my vehicle

I brought in my vehicle for a few minor things that needed attention and the customer service was excellent and I was very pleased with the completion of the tech side as well. Its been a while since I've had a car from a dealership but I will have to say Honolulu Ford is a place I will speak highly of and recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent....

Kyle is the best service representative that I ever had because he was on top of things n really helpful when I had him look into my air conditioning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

2018 FORD PURCHASE

Dealership sales team was awesome! They never pressured us about purchasing, gave us time to browse and think things through, and wenjoyed the process of finding a new vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Easy ordering process to customize your perfect truck.

The team at Honolulu Ford works well together everyone I spoke with during the buying process was knowledgeable & professional throughout the transaction. I appreciate Richard for coordinating the shipping logistics allowing my truck to land on the outerisland in no time at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent

Excellent service. All staff very professional and courteous. The best dealership and service center I’ve ever dealt with.. Try them out, you won’t regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Advisor, Fey, is awesome!

Friendly and customer focused. Appreciated the follow up text checking how things going with my FORD. I feel comfortable knowing that my FORD is taken care of. Mahalo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

We had issues with our Remote Control

We are Very Happy and 100% Completely Satisfied with the Service we received from Chad Getz and the Service Department Team at Honolulu Ford !! Chad was Very Helpful and Knowledgable !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Six month servicing, oil change and tire rotation

Good experience getting car serviced. Happy that everything went smoothly. Dealing with Honolulu Ford always surpasses expectations. Better than other dealers that I have been to

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Outstanding

I had to battery replaced I called and said bring it by and I'll take care of it and that they did. The only suggestions I have for you guys instead of charging somebody for a car wash give him a complimentary car wash every time they come in for service a lot of other dealerships do that and I know a lot of people would love that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service was Excellent/ Outstanding

Ben was an awesome and patient sales person to work with, he had listened to what I had wanted, and needed. I would recommend Ben to any of my family and friends who is looking for a car. Some dealership you feel the salesmen is out to make a sale, and rushes you, but Ben was not like that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.