Skip to main content

Honolulu Ford

(2,264 reviews)
Visit Honolulu Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2020 state dealer award
View 15 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 347-1095 (888) 347-1095
Used (888) 815-9723 (888) 815-9723
Service (866) 967-6724 (866) 967-6724

Reviews

(2,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honolulu Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Awesome Service!!

Mr Ben Cabalo always goes the extra mile to ensure that his customers have the "warm fuzzy" when purchasing a vehicle. He's very thorough with the details, knowledgeable, customer-focused and trustworthy. Most definitely send my friends and family over to Hon Ford. Overall, staff are friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Trust

Trust is what I feel when dealing with Ben Cabalo, He is a man of his word! This is my sixth car I've got from him that how much I've trust him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent

From the time I arrive until the time my car was ready everyone always smile and greeted me with Aloha. I feel right at home with Ford it was friendly experience Thank You Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent and Efficient

I was able to meet everything on my check list including cost, specific features, and timing of the transaction prior to leaving on a trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New Super Duty

I met with Rhett and he went through the inventory of F-250's. He went above and beyond looking for exactly what I wanted. He was honest, to the point, and knowledgeable of the truck so I felt really comfortable with him. I ended up placing a order and received the truck a few months later. I couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2015 Fiesta was broken down on the road. No engine power.

It was happen on Saturday morning, the engine power suddenly gone. Called towing and the phone receiver advised me about an hour to towing is arrive. But it was about 15 min. and I was a happy. At the Honolulu Ford, I had to leave my car to following week, due to Engine Technician is not working on week-end. I thought got a bad deal because to repair took 10 days. However, Fey was treating me very nice and concerned my situation, and I got a rental car. And after my car was fixed, Ford cleaned my car and shine, I am very happy now. Honolulu Ford did a good job. Thank you Fey!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Ford Focus 2018 hatch back sold by Ben Cabalo

Ben was so nice and very helpful for finding my the car I need. This is my third car that he help me. He suggested different kinds of model ... base on what I want. When I decided which one, he tried to help me to find good deals and help me how to lower my monthly payment. When I buy.... it’s for keeps.... thank you Ben.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Another Ford added to the fleet.

This makes the 5th Transit modified with a wheelchair lift we have purchased from Honolulu Ford in the past 18 months. Honolulu Ford continues to give us the best deals on the island for wheelchair accessible vans. This now make 20 Fords in our fleet, all purchased or leased from Honolulu Ford. We continue coming back for the good deals and enjoy working with a great sales team, especially Ben Cabalo, who we have worked with for over 20 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesman

Our salesman did an excellent job with listening to our wishes and making it happened. His names is A. Arquette. I would definitely recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A better outcome than the last time...

I brought in my car because the engine and wrench light came on. Upon checking in I requested to have someone else other than Kyle as my specialist due in part everytime he was my contact he either did call me when he said he was,pass me off to someone else who also didn't call or didn't even have the problem that I brought my car in for fully fixed. Thank goodness Carlos was able to be my customer specialist thus time. Not only did Carlos kept me updated to what was going on with my car but also brought to light some other problems that were wrong with it and needed to be fixed. Because of his attention to detail and updates I feel a little more confident that Honolulu Ford is getting their act together in the service department. And a very big thank you to the Tech(s) that fixed my car, I greatly appreciate your hard work!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.