Reviews
They called me when the vehicle I wanted was available...
They called me when the vehicle I wanted was available and made the transaction as smooth as possible. I'm in Houston and was very happy of how they reached out to me and I was able to get the vehicle I wanted at the best price. Would recommend them a 1000%!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Victor, and for taking the time to leave us this wonderful feedback!
My experience in this dealership was great! My...
My experience in this dealership was great! My salesperson Eddie helped me find the perfect Jeep for me and explained all the features of my new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Classic Chrysler Dodge Jeep Ram Fiat of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Lauren, and it was a pleasure having you at the dealership. We appreciate your review!
As always, working with Kevin Chandler was an easy, pain...
As always, working with Kevin Chandler was an easy, pain free car buying experience. I look forward to purchasing many more vehicles from him in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Poor customer service. No accountability. Will not buy...
Poor customer service. No accountability. Will not buy again from or recommend them to anyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Roxanna Haddock 214-708-9680
I love the renovation. Need more Technicians so our cars...
I love the renovation. Need more Technicians so our cars don’t sit 7 days
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Classic Chrysler Dodge Jeep Ram Fiat of Arlington. It's great to hear that we were able to assist you and that you had such a positive experience. We look forward to seeing you again!
Had my 2018 Durango in shop since Christmas> Was asked...
Had my 2018 Durango in shop since Christmas> Was asked to pick it up because I got angry due to them not being able to diagnose why the check engine light was on. They drove it 90 plus miles to get it to to replicate what truck was doing. it did it 3 times and could not find the problem. I will Never use them again. The service writer Latham did all that he could but the service manager and the mechanic working on it for 3 weeks could not fix it. Unbelievable!!!! So frustrated with their inability to find the problem and fix it!!! Also no loaner car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
I called him 3 times last week and no response! What good is it going to do now?
Great service experience with Chris, he actually listened...
Great service experience with Chris, he actually listened and adress all my concerns. I will make sure to service my truck with Chris from now on.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear Chris met your expectations. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We look forward to having you as one of our valued customers for many more years to come!
Customer Satisfaction at its finest looking for a vehicle...
Customer Satisfaction at its finest looking for a vehicle come here they care about their customers awesome dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Great Service Advisors and just a great dealership!...
Great Service Advisors and just a great dealership! Prompt friendly service! Chris Pierson and Jake Kelly are legends! Lathan never quits smiling
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington.
I brought my car in for issue that were not addressed....
I brought my car in for issue that were not addressed. When I questioned the reason, I was dismissed. Not happy with service I received.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.