Reviews
Great customer service at Classic Chrysler Dodge Jeep Ram...
Great customer service at Classic Chrysler Dodge Jeep Ram Fiat of Arlington! Easy process start to finish. Thank you Adam Fowler!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Classic Chrysler Dodge Jeep Ram Fiat of Arlington are glad to have you as a customer.
service is bad once you get there ,but very hard to get...
service is bad once you get there ,but very hard to get department to answer the phone or call you back
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Car was serviced in a quick manner. The technicians were...
Car was serviced in a quick manner. The technicians were very courteous. Will definitely continue servicing my Jeep here
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, David, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Chris was amazing! Service is always top notch at...
Chris was amazing! Service is always top notch at Classic. I will always bring my vehicle here for service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Tasha, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Classic Chrysler Dodge Jeep Ram Fiat of Arlington.
I was disappointed to learn at the very end an additional...
I was disappointed to learn at the very end an additional $400 to $500 would be added to repair. It is my opinion that a cross threaded bolt should have been identified early in the process when that bolt was removed. It leads me to question whether the technician was the one that cross threaded the bolt when putting back together. Latham was very professional and did a good job given the circumstances. It would be difficult for me to recommend someone here or for me to be a return customer unless I know measures are put in place to minimize this from occurring again.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Helpful, and mindful of our time. Easy and seamless...
Helpful, and mindful of our time. Easy and seamless experience. Very busy that day, but still juggled all the customers and met all of our needs exceptionally. Definitely would purchase again from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a five-star review! We appreciate your awesome feedback. We will be sure to share your comments with our team. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We look forward to having you as one of our valued customers for years to come. Congratulations on your new purchase!
Marcos was my sales guy, he was extremely communicative...
Marcos was my sales guy, he was extremely communicative and was on top of my purchases from order to delivery. Process was smooth and although I had outside financing I used Classics as they made it simple and rates were competitive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that Marcos provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
My Car was at the dealership for almost a month! This...
My Car was at the dealership for almost a month! This was to long for the 2 repairs that were made. The service man (Jake) was ok but communication was a little sparse. one of the problems I asked them to fix is that my ignition switch periodically would not engage leaving me to try to turn on for a long as 5 minutes and nothing was found to be wrong. However, 2 days after I had the car back it locked up and I had to try for 2-3 min inserting and trying to turn the fob. I thought I was going to have to have the car towed??
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Horrible and have lost my trust where the service...
Horrible and have lost my trust where the service department is concerned. My warranty paid more than 7k for a service that I now believed was not fond but patched. Had to make numerous calls took it on they claimed to have done what they were paid hefty for. Took it back a week later 3 times same issue. Now they are said to have replaced my transmission.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Shavontae was stellar!! The process was simple and we got...
Shavontae was stellar!! The process was simple and we got exactly what we wanted! Both a 2022 Dodge Ram and a 2021 Jeep Rubicon!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Shavontae provided you with great customer service while assisting you with your two new purchases! We truly appreciate the opportunity to do business with you. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington! We look forward to having you as one of our valued customers for years to come. Congratulations on your new RAM and Rubicon!