Reviews
Best buying experience we have had in a long time! Got...
Best buying experience we have had in a long time! Got the car we wanted and in and out within 2 hours! Dealership was nice and clean! Car detailed and ready to go as soon as paperwork was signed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!
This dealership was amazing. Mr. Lyon helped me find...
This dealership was amazing. Mr. Lyon helped me find exactly what I was looking for, and he made my first car buying experience the best experience. I would definitely recommend this dealership to a friend or family member.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington.
Great dealership and the staff at service was nice and...
Great dealership and the staff at service was nice and workable, I will recommend and I will see you all next year for service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We look forward to having you as one of our valued customers for many more years to come!
Awesome staff, easy and efficient with my buying process....
Awesome staff, easy and efficient with my buying process. Would definitely recommend my family and friends to purchase their next vehicle with Classic CDJRF!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We look forward to having you as one of our valued customers for many more years to come!
Micheal in Service is a very caring Veteran and Service...
Micheal in Service is a very caring Veteran and Service technician. He has great follow up. Mr. Wilkins
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come.
Short version: Left Jeep Gr. Cherokee with dealer for 3...
Short version: Left Jeep Gr. Cherokee with dealer for 3 weeks and dealer did not complete diagnostic and repairs as they say they did. Long version: Left my 2017 Jeep Gr. Cherokee at Classic Chrysler*Dodge*Jeep for an appointment on Aug. 10. to diagnose control panel warning ‘Service Traction Control’. Before they got to my vehicle for diagnosis, I also called the dealer to fix the windshield wiper fluid sprayer. Eight days later the Dealer called me on Aug 18th with a diagnoses to replace the Traction control module, not under warranty. They also found an oil leak that I did not know was an issue but would be covered under extended warranty after meeting my $100 deductible. The dealer said my Jeep was ready on Aug. 21st, but I was not able to pick it up since I just left town on business for a week. The dealer was nice to let me leave the vehicle there for a week. I picked my Jeep up on Aug 30. The service guy assured me that the windshield wiper sprayer now works and it was just a loose hose. As soon as I pull out of the parking lot I notice the check engine light on. I return to the dealer to wait another 45 minutes to find that the tech did not reconnect all the engine sensors. I also find that the windshield wiper sprayer still does not work but I did not have time to sit while they diagnose that issue again. Not happy with the service and long 8-day wait for diagnosis and another 3 days for incomplete repairs. The tech could have turn the car on to see the service engine light was on indicating incomplete repairs.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Update to review: I am changing my review to 4 stars from my initial 1 since Classic CDJRF has contacted me about the issues I had with the initial service and has now fix the remaining issues without delay.
They even washed our car after changing the oil !We love...
They even washed our car after changing the oil ! We love taking our Jeep there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!
Informative, professional, clean waiting area, job well...
Informative, professional, clean waiting area, job well done, Chris is the best service professional to deal with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Chris delivered such a great experience!
Jake was a professional in me having an excellent visit...
Jake was a professional in me having an excellent visit at the revised and great new repair shop.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great buying experience by the whole team! Christian Soto...
Great buying experience by the whole team! Christian Soto di a very good job with my trade in!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Christian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.