Reviews
Always easy to schedule service appointments and they are
Always easy to schedule service appointments and they are very professional. If you are purchasing, ask for Aaron. He is phenomenal!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Darren, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Hi Darren, we're happy you found our staff to be so supportive during your experience here at Autonation Cadillac West Amarillo. Don't hesitate to call us if you ever need anything. Be safe on the road!
The first and last buying a vehicle from this dealership!
The first and last buying a vehicle from this dealership! Drove the car home the day we bought it and noticed some odd suspension noises. Saw the used car inspection list where the noise was noted and they supposedly repaired it before car being put out on the lot. We brought it in to get repaired and was told this would be covered under the 90 day warranty. I had stated I wanted a full alignment due to steering wheel not being centered and car jumps around on the road, it also had a knocking and humming noise. At time of drop off I went ahead and informed them about the free automotive detailing we were owed. After over a week of waiting for the vehicle to get repaired on, we got the car back still making knocking and humming noises, no alignment, no automotive detailing. Very disappointing experience. I understand we bought a used vehicle, but we expected a higher standard coming from a certified dealership. Was hoping to trade this in for the future to buy a brand new vehicle, but after this experience we will certainly not be coming back for any scheduled maintenance, repairs or future purchases.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (806) 318-0057 when you have a chance. Thank you, and we look forward to hearing from you.
Hello, we are deeply disappointed by your experience at Autonation Cadillac West Amarillo. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (806) 340-7656 -- we hope to hear from you soon.
Terry and Ann always take car of my needs when I'm at the
Terry and Ann always take car of my needs when I'm at the dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We always strive to provide personable and excellent customer service. Thank you again for the review!
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service
Recent oil change went smoothly. I was in on time and the wait was about 2 hrs (which is what was estimated). Colby V. was very kind and answered any questions I had regarding my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
22 Silverado
Kevin Ferguson and Aaron Peterson did amazing and helped me to get a great deal on a new truck. Made it quick and easy and ill be back for my 3rd vehicle from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eric, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet West Amarillo. If you ever need help, just give us a call. Happy motoring!
I was towed in on March 13-14 for a battery/alternator
I was towed in on March 13-14 for a battery/alternator problem. My car was ready for pickup late in the day on March 31. I had requested that they keep the old battery since it was only a year old. I think almost three weeks is a little long to keep a senior citizen's car. AND THE BATTERY WAS NOT RETURNED! It will not let me fill in the optional below! Since I was towed in from the Potter County line after a 15+ hour trip from Houston and could not go to the grocery store for three weeks, my meals were not exactly nutritional; ramen noodles and canned soup! And I lost any potential to get a refund on the one year old battery.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Petra, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet West Amarillo take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (806) 318-0057. We hope to hear from you.
My vehicle was towed back to your shop in less than 50 miles. This time the belt was gone and pieces of something were left on the pavement. Just picked it up and am hoping I can make it to Houston next week and then back. I hope the A/C is OK. It did not cool on the way home and Houston is a lot warmer than Amarillo. Everything seems to connected to the same system. They did say I would get it back in a week but they were able to get it back sooner so I could get ready for my trip (considering I only had the car back for a week since my last Houston trip. Thanks for the speedy repair.
Employees were very friendly, considerate and did a very
Employees were very friendly, considerate and did a very efficient job in servicing my vehicle and in a reasonable time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Took my Cadillac in for an oil change, tire rotation.
Took my Cadillac in for an oil change, tire rotation. My car was ready within the quoted timeframe and also washed and dried. Both the service writer and the lady at checkout were very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Autonation warranty work
Autonation West in Amarillo has done a great job servicing my Silverado. The advisor s are always courteous and helpful. Services have been handled in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent Service!
Excellent Service! Kept us informed! Very polite and professional! Would definitely recommend Auto Nation to anyone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dormab, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Autonation Cadillac West Amarillo and we hope to be of service again in the future.