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Michael Bates Chevrolet

(636 reviews)
Visit Michael Bates Chevrolet
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 9:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 562-2905 (888) 562-2905
Used (866) 256-8761 (866) 256-8761
Service (888) 454-6164 (888) 454-6164

Reviews

(636 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michael Bates Chevrolet from DealerRater.

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Ok Service

This dealership needs a quick change oil service. Waiting a hour+ for an oil change after you make an appointment is crazy. Quick efficient service at a competitive price is essential.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service department really needs to improve

Brandon from the Service Department was great. Most of the other employees there, in service, have HORRIBLE attitudes and act like they don't want to be there and that having to deal with me is just such an inconvenience. I hate being a rude person, but when I know I have to go there and deal with them, I absolutely DREAD it. Phil has helped me a bit as well. He is also great.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service

Quick and speedy service. Easy to setup an appointment and work done in time specified. Also received email confirmation about the service appointment which is a bonus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

gzgmsuv

GREAT - BEST DEALERSHIP I'VE BOUGHT WITH in my 75 years buying cars. Salesman was easy to work with helping me decide suv was best choice for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Brandon Queen delivered great customer service. He kept...

Brandon Queen delivered great customer service. He kept me updated every step of the way! I would definitely revisit this dealership again! Thanks a lot Brandon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Had my brand new truck in twice for a smell coming from...

Had my brand new truck in twice for a smell coming from the heater when it's on. They didn't fix anything kept saying they couldn't smell anything. When me , my wife, and daughter all smell it and get headaches from it there's a issue . Had my truck over a week each time . Do not take your vehicle for service here and for that reason don't buy a vehicle from here .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great dealership to work with. Very speedy and friendly....

Great dealership to work with. Very speedy and friendly. Will take the time to show you around. Show you the vehicles and make sure you get what you need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service department! Dealt with my vehicle needs in...

Great service department! Dealt with my vehicle needs in a timely fashion. Didn’t have an appointment but still took care of my vehicle. This dealership is highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Serviced both of our vehicles same day. Excellent...

Serviced both of our vehicles same day. Excellent service! Scheduled the service for the same day we called and completed the service on both vehicles in less than the time estimated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Phil made my service experience positive & efficient at...

Phil made my service experience positive & efficient at Michael Bates Chevrolet! Two vehicles taken care of quickly! Everyone I dealt with was polite, thoughtful & kind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.