Mac Mitsubishi

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 26, 2019

    Please run far from this place while you can. I made the mistake of walking into this dealership unknowing of previous complaints and their facade. My... friend had received a letter in the mail claiming he won a prize and to come redeem it, unfortunately it was a ploy to get people in to sell them a car. I met Walter Pettway and he seemed pleasant at first (Of course, he needs his commissions!) He became very pushy and persistent when I was on the fence. I should’ve walked away as soon as he displayed this aggressive trait, but I was easily persuadable and naive. He talked me into buying a 2018 Toyota Camry, previously owned. He told me a lot of sweet things to talk me into buying this car like free oil changes; but he didn’t tell me it was a one time deal. When I went to the dealership to get my oil change, they apparently inspected my whole car and marked that my brakes were “mid level”. Highly unlikely they even checked at all, if they neglected to notice how bad my rotor was! After 5 months of owning a 2018 vehicle I shouldn’t have to replace my left rear brake rotor after I only put 10,000 on. Walter Pettyway became defensive after I told him they sold the car me in that condition. He became defensive, screaming, and cursing at me on the phone and did not allow me to get a word in.. How professional! Once he got his commission, he was no longer the pleasant and helpful sales consultant he perceived to be. On top of that, the back of my Camry says “SE” but my VIN comes up as “LE”. Misinterpretation. I can say I’ve learned some valuable life lessons this year being a young adult. Always research when making large purchases and NO is okay to say! I hope you can take from my experience and not step foot on this establishment. You’ll save yourself the money and time. Shut this place down.

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are disappointed to learn of your experience here at Mac Mitsubishi, but will take this opportunity to improve. We would like to work towards a res...olution, so if you are willing, please reach out to us at (860) 955-0900 to discuss this further.

  • 5.0 out of 5
    June 18, 2019

    I definitely recommend anyone to visit Mac Mitsubishi for a new car. They are fast respectful and will make sure you get into a good car.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 1, 2018

    Find another place to buy a car. They will lie about financing approvals to push you into an overpriced car and then say they are not at fault because... you believed them. Santander approved loan for a Sentra and when I went to pick it up the said loan was not approved for Sentra but bank would approve higher loan for overpriced Altima. After filing a complaint with CT DEPT of BANKING Santander provided paperwork that Sentra was approved but I never accepted it. Altima sold to me with engine light on, cracked windshield and without features claimed it had. DO NOT BUY FROM MAC. WILL BE PAYING FOR CAR LONG AFTER IT DIES IT WAS SO OVERPRICED.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?