Reviews
Did not enjoy the customer service here during the buying...
Did not enjoy the customer service here during the buying process and after taking the car. A lot of "promises" and words were said, but very few kept. Would not recommend this dealership.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we truly apologize for any inconvenience. At your earliest convenience, please reach out to us via email at madisonm@jimellis.com with further details on your visit with us. We look forward to hearing from you. Best regards, Madison Magnus, Customer Relations Manager
The sales experience was great! wasn't real happy about...
The sales experience was great! wasn't real happy about a piece coming off the handle first day, but , stuff happens. Had a mis-communication with service dept, but Diane fixed the situation and my wife was very complementary of her! She turned a not- so good situation into a good one. I would recommend Jim Ellis Kia to anyone looking for a car. No one is perfect and things happen, but they try there best to make you happy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diane was a great help! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Jason Dale was my advisor. He was very knowledgeable,...
Jason Dale was my advisor. He was very knowledgeable, helped me through the whole process with courtesy and humor. He is a jewel. He made this journey enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I brought my car in for a recall. Jason was polite,...
I brought my car in for a recall. Jason was polite, thorough and got me taken care of and out of the service department in little over a hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
service was good. Jason was very helpful in explaining...
service was good. Jason was very helpful in explaining what additional things need to be addressed. I brought my car in as it had a recall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason and our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I like this dealership a lot. My salesperson Cameron was...
I like this dealership a lot. My salesperson Cameron was especially knowledgeable about the vehicles and I liked working with him. I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Cameron was a great help! Thank you again for your business and recommendation, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
Friendly and polite associates. The one I had kept asking...
Friendly and polite associates. The one I had kept asking if me and my mother needs a drink and I like that he thinks of the people he is helping.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Great experience. They were courteous and made everything...
Great experience. They were courteous and made everything quick and easy for me. Gave me a fair price from the start and never tried to add any extra fees or services I didn’t want onto my deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tristen, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
I started the process as an internet purchase but came to...
I started the process as an internet purchase but came to the dealership to complete the transaction. Everyone was friendly and helpful considering that they were very busy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I always have a great experience at Jim Ellis Kia Service...
I always have a great experience at Jim Ellis Kia Service Center. Lavar Fredrick is amazing and is always so helpful, has a wonderful attitude and answers all my many questions. On this particular visit, there was some unexpected additional repairs to replace tires. I was a little distressed about that and the cost of replacement but Lavar sat down with me and worked with me to see which tires needed immediate replacement and immediately scheduled my Kia for the following week for the remaining two.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager