Reviews
Jason Dale is the best Service Rep. ever!!! Jason helped...
Jason Dale is the best Service Rep. ever!!! Jason helped me with all my service need. Service is always fast & prompt at Jim Ellis Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donnita, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I purchased my 2017 Sorento new through what was then...
I purchased my 2017 Sorento new through what was then Cobb County Kia. At that time (with some pressure about how great it was), I purchased a “tires for life,” policy that would supposedly keep the tires in good repair and allow for replacement of worn tires as needed. Long story short, that dealership went out of business and I was left holding the bag on a $2k purchase on top of the vehicle price. After going back-and-forth with Jim Ellis, I contacted the previous owner of the dealership, Scott Smith, in hopes that he would make things right. I personally spoke to Mr. Smith, who promised he would check into it and get back with me...a year later, I have yet to hear from him. Repeated calls to his dealership (Nissan Union City), have gone unanswered. In checking with Better Business Bureau, I found numerous complaints regarding Smith and his business practices with many of the same problems I experienced. I finally contacted Mr. Mike Boyd, General Mgr. of Jim Ellis Kia. Mr. Boyd reached out to me and made arrangements to assist me, even though his dealership had nothing to do with the worthless bill of goods warranty sold to me by Cobb County Kia. The action Mr. Boyd and Jim Ellis took meant the world to me, as it showed me there are still good, honest, reliable people in the world. They have gained a lifetime customer by doing the right thing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our General Manager and team could help out! We're so glad that our service surpassed your expectations, and we're so glad that we could assist with this issue. Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Dealership dealt with the problem fast and reasonably...
Dealership dealt with the problem fast and reasonably priced. They notified me I what they found and how much it would cost to fix problems
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Camille was phenomenal. She is very friendly,...
Camille was phenomenal. She is very friendly, knowledgeable and a great help. I was very satisfied. I was in and out in no time. I highly recommend her.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
wilfred.gonzalez@att.net
Great Service and a clear one-to-one communication with the Service Advisor (Lavar Frederick) that let know the maintenance and performance of the vehicle with clear understanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim Ellis Kia
This dealership always has excellent customer service. They are very efficient, they bring my car back to me cleaner than when I brought it in and they are happy to arrange a shuttle or Lyft if you have to wait for repairs. I would definitely recommend this facility to anyone interested in a KIA.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jilleen, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Greg Landry was very helpful, friendly and cooperative. I...
Greg Landry was very helpful, friendly and cooperative. I have the impression his commitment me, as a customer is true and sincere. A pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Great customer service and no pressure during the whole...
Great customer service and no pressure during the whole process. Everything was a smooth process and transaction. Answered our questions throughoughly and gave us good insight.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Juan, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
My experience at Kia Kennesaw...
It so wonderful to take my car in for service. Knowing I am going to receive awesome service at great prices.. Thanks so very much for Jason Dale and the professional technicians... that keep my car running at its best!!!!???????
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kimberly, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason and our service team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Greg was upfront with me on pricing, answered my...
Greg was upfront with me on pricing, answered my questions by email until it was time to meet. Service department shared their report with us. We were treated well, communicated with and followed up on. Definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thank you again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager